Simpson Chevrolet of Irvine

Wasted my time dealing with the salesperson over email. Took forever for him to reply. Call him twice and both times told me he's with another customer. Promise to call me back later. No phone call at Took forever for him to reply. Call him twice and both times told me he's with another customer. Promise to call me back later. No phone call at all. Bad service. More

I had postponed service over a lengthy period of time so this inspection, service and necessary work was especially important to me. All around, I was very pleased. this inspection, service and necessary work was especially important to me. All around, I was very pleased. More

Fast, friendly and great service. Seth Simpson is an awesome service advisor. I highly recommend Simpson Chevrolet in Irvine! I have purchased several vehicles from them and it has always been a positiv awesome service advisor. I highly recommend Simpson Chevrolet in Irvine! I have purchased several vehicles from them and it has always been a positive experience. More

Randy killed it, wife loves her Suburban My wife has always loved Suburbans and couldn't wait to get one. Randy went above and beyond to make her happy. He hustled (literally, was sweating an My wife has always loved Suburbans and couldn't wait to get one. Randy went above and beyond to make her happy. He hustled (literally, was sweating and helping get the car detailed) and we felt he cared. He even made sure we received the right sales tax because we live in an unincorporated area of Orange County. The finance manager was a little more what you expect from a car dealership, so be ready for that, but Randy was there to take care of us. Thank you Randy. Quick note, Damien was also super helpful while Randy was swamped and helped out even knowing Randy had the deal. Team player More

Amazing Experience Corvette Grand Sport I had an amazing experience with Nico who helped me with my 2013 Corvette Grand Sport. I was "window shopping" online during the memorial day sales w I had an amazing experience with Nico who helped me with my 2013 Corvette Grand Sport. I was "window shopping" online during the memorial day sales week and saw the car I wanted so bad with the exact specs I wanted and that I was looking for a while, I submitted a pre-approval application and within a few minutes I received a phone call from Nico. He placed the car on hold for me and offered me a great deal for my trade in vehicle, he told me everything I needed to get my dream car and set an appointment for me that same weekend. I never personally met Nico until that weekend when I went to sign the paperwork and pick up the Corvette, he received me in the lobby with my car detailed in the front of the dealership and all the paperwork ready to sign. It was a very pleasant and very easy experience thanks to Nico. Simpson Chevrolet also offered me a great deal with extended protection plans for my car. Honestly the best experience I ever had buying a car (previously had a BMW and a Land Rover). I am very impressed and happy with my first with Chevrolet Corvette thanks to Nico and Simpson Chevrolet of Irvine. More

Heavy handed and unresponsive I leased a Cruze via the Costco auto program. I cannot recommend the sales and finance people in any way. They suckered me into adding more costs to t I leased a Cruze via the Costco auto program. I cannot recommend the sales and finance people in any way. They suckered me into adding more costs to the lease that I did not need. When I tried to correct it they said there was nothing they could do. The bottom line is all they care about is their bottom line. I highly recommend Penske Chevrolet in Cerritos. More

Horrible Customer Service/Untrustworthy See my story below. Please note the GM responded to my Google Review and I emailed him as asked and did not receive a response from 3 separate emails. See my story below. Please note the GM responded to my Google Review and I emailed him as asked and did not receive a response from 3 separate emails. I came to the dealership out of trust for the people that handle GMC terrain's everyday and I left with zero. I was desperate trying to get my car up and running.......... I am extremely disappointed in my service and have no trust left in the process at Simpson Chevrolet. I came in desperate as my car was not starting and I was towed into the dealership looking to get my car back up and running. I had my car there towed to be left overnight and I was told when it arrived I would be notified which I was not even though I called back at 5pm and was told someone would call me back that night to let me know and I never received a call. At 645am I was called and told my car will be looked at that morning. At noon that day I was told that they could't inspect my car without another set of keys and I asked why they needed it and they said they are not sure until they get the other set of keys. From here I was told my transmitter was broken along with 4 other repairs including the battery. So I agreed for a transmitter to be repaired but nothing else. When I arrived the next day to pick up my car I was told my battery needed a jump start to get me out of the lot. THIS WAS THE FIRST LIE. When I got to my next spot to replace the battery they said it was fine. All other replacements the dealership recommend were not needed. I WAS LIED TOO. I talked to James Simpson and his text messages became short and he stopped responding to me when I asked him about the situation. This is what happens when people lie. This is close to a robbery. As I was mislead and told information that allowed them to work on my car. I am so glad I did not agree to all the work which was over $700 in costs. Watch out for the crooks. Sid Patel More

Professional sales service We almost left the dealership and go to another for a lower price but negotiation was handled well by SM Clay Rear . Kudos to Edmundo Bernal and Jimmy We almost left the dealership and go to another for a lower price but negotiation was handled well by SM Clay Rear . Kudos to Edmundo Bernal and Jimmy Dani Joms &Rhea More

Best customer service at any dealership I recently stopped into Chevy of Irvine to pickup some new DEF for my truck. I was outside looking at my truck and was greeted by James. He asked if I recently stopped into Chevy of Irvine to pickup some new DEF for my truck. I was outside looking at my truck and was greeted by James. He asked if there was anything he could help me with. I explained that there had been a noise coming from the truck. He offered to take a look at the truck. Less than a half hour later the truck was brought out repaired I couldn't believe how fast they were. The truck was still under warranty so he said it's no charge. I couldn't be happier with the level of service from James at Simpson Chevy. It's hard to find good service these days. But James customer service is world class the best I've ever had at any dealership. I will recommend all my friends and family to go see James if they ever have any needs for Chevy. More

AWSOME First time getting a brand new truck,so I was a little nervous. Eddie Sosa,my sales guy could not have made my experience any easier. He made a proces First time getting a brand new truck,so I was a little nervous. Eddie Sosa,my sales guy could not have made my experience any easier. He made a process I thought to be a headache but he answered every stupid question I had and knew exactly what I needed and boom,Eddie made it happen. More