Simpson Chevrolet of Irvine

Let me just share a little piece of my life right now. The last week of December we scheduled a recall to taken care of on Nathans (paid off) 2014 Chevy Cruze. We took his Cruze to the Simpson Chevy deale The last week of December we scheduled a recall to taken care of on Nathans (paid off) 2014 Chevy Cruze. We took his Cruze to the Simpson Chevy dealership in Irvine, Ca. What should have been a routine recall quickly went south. At first we were told Nathan’s car didn’t qualify for the recall when it clearly did (whistling noises stated on the recall paper, his VIN number clearly listed and having all of the issues the stated could potentially happen) and we’re quoted over 5000k$. We went to pick it up and said we were not paying and would just take it home (in reality we were going to seek another Chevy dealership knowing his car qualified for the recall). We went to pick up his vehicle and waited 45 minutes with minimal communication and couldn’t understand why no one was giving us keys. We were told that we now suddenly (at pickup waiting for keys) that we all the sudden qualified for the recall. Nathan was given a rental vehicle and told a few days. So like any customer we waited the allotted amount of days anxiously awiating the “come pick up” call. When that call came we drove the thirty minutes back to the dealership (on New Years) to pick it up and finally lay this to rest. Upon arriving we once again waited a very long time and we’re told even though we were called for pickup it wasn’t quite done yet. Nathan finally gets the keys at nearing closing time and after arguing that we did not owe 1200$ for a RECALL REPAIR we left with his car. Nathan starts to drive home and immediately starts to smell engine oil burning, a problem we never had before. We assumed maybe they got a smidge of oil on the engine and it would be ok. This brings us to January 1st, the morning after when we immediately notice OIL IS EVERYWHERE on our driveway. Nathan’s car had JUST received a fresh synthetic oil change in December and we’ve never had an oil leaking issue. We immediately call Chevy and they tell us it’s not on them and we could PAY for an inspection to see what’s wrong. That same day Nathan tested positive for Covid. Since that day Simpson Chevy in Irvine will not return our calls. We have called multiple times and have been more than understanding to waiting our turn. We have called multiple times today and have been told the same generic “I’ll message them again and have them call you, no clue when we can get you in to have it looked at”. They will not acknowledge that though we had a recall that NEVER involved this that they could have potentially (and accidentally) not tightened something since they were rushing the day of pickup (New Years Eve), or potentially cracked something during the recall. Again we had ZERO issues and now Nathan’s car SPRAYS out every bit of oil it has. My husband is now left without any answers, any fixes, and no vehicle to drive to and from work. I am having to get our girls up hours before they need to be so Nathan can get to work and I can get the girls to school and sports sharing my vehicle. All of this from a recall that didn’t even truly affect the driving ability of his car. Just a simple whistle noise that the year of his make and model has had an issue with. The few times that Nathan has been able to speak to James Simpson he has been hung up on, pushed aside and nothing has been answered. We are now left with a broken car and a driveway full of oil. We are obviously a one income military family and worked extremely hard to have a vehicle that is paid off. This is not how you handle business. We have never had an ill experience with Chevy prior to this dealership location and TRULY JUST WANT A CALL BACK AND SOMEONE TO FIX HIS CAR. It had a fresh oil change the day we pulled into the dealership and now that oil sits soaking in kitty litter on our driveway. To say this has been a nightmare experience is an understatement. Currently two hours since the last time we were told we would receive a call back. Business hours close for today at 5pm. More

James always gets me in and out quick!!! Keeps my truck running great. Excellent job!!!! running great. Excellent job!!!! More

Excellent service. Really like the ability to pay online, and minimize my time there when it's time to pick up the vehicle. online, and minimize my time there when it's time to pick up the vehicle. More

Great service from Colin. He was very knowledgeable and friendly. I would highly recommend Colin to anyone going to Simpson Chevrolet. friendly. I would highly recommend Colin to anyone going to Simpson Chevrolet. More

Alex is Very helpful and friendly.He makes me feel like Alex is Very helpful and friendly. He makes me feel like home and I think I found me a new friend. Alex is Very helpful and friendly. He makes me feel like home and I think I found me a new friend. More

If you’re looking for a dealership that lacks a moral compass and attempts to corner you into a crappy loan then come here. If you want to look or discuss financing without the insufferable assume the sa compass and attempts to corner you into a crappy loan then come here. If you want to look or discuss financing without the insufferable assume the sale, pressure to buy now please go elsewhere. Max in sales and Andrew in financing are well versed in the tactic of this obsolete dealership. Trust your instincts and avoid Simpson Chevy at all cost. Of course I had buyer’s remorse and implored to return the Chevy Silverado I leased but there is no “cool off period” in CA. I had only dealt with Toyota of Orange previously and since they actually value customer satisfaction they allow a return within 3 days of signing. I physically left once and tried to leave twice before getting herded back to the table. I had to literally sneak out to go to CarMax to sell my truck. I was called and implored to come back so I don’t lose my spot to get to signing. No one else was there? I told Max I wouldn’t be able to finish the process today but he actually drove to CarMax to push the issue. I think they have the word NO removed from their ears since they are unable to process what it actually means. I woke up feeling deep regret that can only be described as “sales R***”. There were no other buyers at the time of my leasing and I can see why. I was in too much of a rush to make it to my son’s birthday party that evening. Trust your gut and avoid my mistake. Never buy a car in a rush and if it doesn’t feel right or they rub you the wrong way walk out and never look back. Of course their excuse is well we didn’t force you to sign it? You could have left? I did leave and was followed. Absolute worst dealership experience. No warranty or service included with purchase. You pay for your tank of gas before you leave the lot in their “drive off costs”. Just toss me in the pile of disgruntled Simpson Chevy of Irvine customers. More

Phil Neuer will give u an estimate for an estimate. Doesn’t add up...these guys will charge you, keep your car 8hrs and fix nothing! Doesn’t add up...these guys will charge you, keep your car 8hrs and fix nothing! More

Wasted my time dealing with the salesperson over email. Took forever for him to reply. Call him twice and both times told me he's with another customer. Promise to call me back later. No phone call at Took forever for him to reply. Call him twice and both times told me he's with another customer. Promise to call me back later. No phone call at all. Bad service. More

I had postponed service over a lengthy period of time so this inspection, service and necessary work was especially important to me. All around, I was very pleased. this inspection, service and necessary work was especially important to me. All around, I was very pleased. More

Fast, friendly and great service. Seth Simpson is an awesome service advisor. I highly recommend Simpson Chevrolet in Irvine! I have purchased several vehicles from them and it has always been a positiv awesome service advisor. I highly recommend Simpson Chevrolet in Irvine! I have purchased several vehicles from them and it has always been a positive experience. More