Sisbarro GMC

A few weeks ago I took my 2025 Chevy Equinox in to Sisbarro GMC for service. There was a recall on my car that the service department tried to execute, but it failed. Service Manager Chuck Armstron Sisbarro GMC for service. There was a recall on my car that the service department tried to execute, but it failed. Service Manager Chuck Armstrong was very apologetic and took me to Hertz to pick up a rental car which Sisbarro, GMC agreed to pay for. As we went back and forth, it became apparent that there was going to be a month's long delay in getting my car up and running again. I was disappointed but I didn't get angry because everyone I dealt with was honest, open and transparent. It would have been easy for the employees at Sisbarro to become argumentative or defensive over the situation. That has in fact been the kind of behavior I experienced in similar circumstances at other dealerships. It's clear that Sisbarro is different. The dealership made a mistake but it was just the start of the story. Once I contacted Michael Yoke, Customer Service Manager - Sisbarro immediately stepped up and started trying to rectify the problem. That was helpful but it was made more notable because everyone involved tried to help and remained kind and understanding. Everyone I met at Sisbarro had a smile on their face. Eventually, we discussed me trading in my Equinox against a GMC Acadia. I wasn't really looking to get another car. My wife and I paid cash for the Chevy and it was only 18 months old. But it seemed like the best way to resolve the situation quickly and easily, so Michael went to work on trying to help me work out a trade. I made it clear that I would only move forward if this was a spectacular deal for me. I was getting a new car - an additional 18 months of warranty - and an upgrade in vehicle - but I was giving up a car that was paid for and taking on extra cost for the new car. I had planned to keep the Chevy for a while. My biggest concern was that I didn't want to go sit in the dealership for hours haggling and arguing. I felt that Sisbarro had the burden of working this out to my benefit and to my great surprise - that's exactly what they did. Everyone was professional, helpful and friendly throughout the process. I was impressed by the fact that this place didn't feel like a traditional car dealership where everyone is out to hustle. It is a family owned business and one of the few family owned dealerships in this part of the country. While many companies will market themselves as a family owned business, that usually doesn't mean much. In the case of Sisbarro, it does. Michael Yoke was in touch with me multiple times each day as we started working towards a solution. He assured me that he would smooth over the process - and that he and he alone would make the deal with me - no back and forth with sales managers, etc. I have experience in the car business and I did a great deal of research to determine the value of my Chevy. I told Mike what I wanted for my car and that's exactly - without any haggling - what I got. I told him what I wanted to pay for the new Acadia. I asked for a significant discount off of the selling price and got exactly what I wanted. Once again, no argument. Just a team of people working very hard to make sure I was happy. Master salesman, Danny Chavez was appointed by Michael to handle the house deal. He did a spectacular job of demonstrating the GMC Acadia to me. We took a test drive. He carefully, and completely explained everything that I asked about. Once the numbers were agreed upon, Chuck Armstrong took me over to service to collect the stuff out of my old car. He even helped. Then I sat down with a wonderful young man named Luis Tovar, who works in F&I. He handled all the final paperwork and didn't try to hard sell me a bunch of products I do not need. I asked him for Wheel & Tire coverage and he even gave me that at a discount. The paperwork was simple and fast. Our conversation was enjoyable. Michael Yoke oversaw all parts of this transaction and without him, I am not sure this would have ended as well for either part More

Sisbarro is just wonderful. I have never had a bad experience with them and they go out of their way to please you. Chuck and his staff are the best!!!!! I have never had a bad experience with them and they go out of their way to please you. Chuck and his staff are the best!!!!! More

The skilled technicians in this locally owned dealership did a great job of replacing my 11 year old battery with the exact same model which they had in stock. They also replaced my hood support. did a great job of replacing my 11 year old battery with the exact same model which they had in stock. They also replaced my hood support. More

Have never had a bad experience in any of my dealings with the “Sisbarro Family” of dealerships. Most recent service visit went smoothly and professionally with the “Sisbarro Family” of dealerships. Most recent service visit went smoothly and professionally More

I have been a customer to Sisbarro Dealerships for over 15 years and have had good experience on each purchase or service department visit. 15 years and have had good experience on each purchase or service department visit. More

Absolutely the worst dealership absolute scammers did not care about service and jacked up prices of the cars that had paint damage, salesmen could care less about helping you, I paid 2000 for a warranty tha care about service and jacked up prices of the cars that had paint damage, salesmen could care less about helping you, I paid 2000 for a warranty that got denied from them trying to get a call back or a word is almost impossible, worst experience of service. Only want your money More

The service team is always on time and very professional to deal with. You make an appointmenet and they are on time. The Customer service advisor was verey professional. to deal with. You make an appointmenet and they are on time. The Customer service advisor was verey professional. More

I traded in a vehicle and bought a White 2022 GMC 1500 Denali with 37k miles. It was my dream truck. I never made the first payment when the engine seized up. Come to find out the engine has already been Denali with 37k miles. It was my dream truck. I never made the first payment when the engine seized up. Come to find out the engine has already been replaced at 23k miles. To get out of the "deal" I I told them I would eat the $5k I lost from my trade in and they could keep the crappy Denali. That's what they did. I didn't have a choice...I had the truck for 33 days. 3 days past having it a month. Never Ever Again! Be causeous and ask for the complete service files. Take your own mechanic if your dead set on a certain vehicle If I had known the engine had been replaced, I would have NEVER purchased the truck! More

Worst experience every time I go to get oil changed. I always make a appointment and every time I have to wait 1 1/2-2 hours for just a oil change. They never seem to be able to tell me why the long wai I always make a appointment and every time I have to wait 1 1/2-2 hours for just a oil change. They never seem to be able to tell me why the long wait when I have a appointment except “I don’t know why we allow appointments, it’s first come first serve. If you are here when we first open your wait can be cut down some.” Isn’t making a appointment the reason why you shouldn’t be made to wait for 2 hours? I will never go back to have any service done. There’s other dealerships in Cruces that are more appreciative of their customers. This place is so poorly managed. More

Worst experience ever! Be careful when dealing with anyone from Sisbarro, especially Norma, David and Michael Yolk. Once they make the sale, they don't give a crap about th Be careful when dealing with anyone from Sisbarro, especially Norma, David and Michael Yolk. Once they make the sale, they don't give a crap about the customer. I got scammed and was told that they had to do it so that it wouldn't affect my credit.... Make that make sense? David is very rude and disrespectful and gets off on scamming people as I assume that is how he makes his income. Norma hung up on me when I held her feet to the fire since she couldn't come up with a legitimate reason as to why they made a payment on my behalf and then proceeded to keep my license plate hostage because I didn't want to give them their money back. I never asked anyone to make a payment on my behalf... I have money to pay my truck, that is exactly why I purchased it to begin with. Then comes Mr. Yolk, talking respectfully about how this never should have happened and that he personally was going to look into the situation for me. Yeah, he looked into it alright and did nothing about it. I would definitely not recommend this place to anyone! BEWARE OF SISBARRO AND THE SCAMMERS THEY HAVE WORKING FOR THEM. More