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156 Reviews of Sloane Honda - Service Center
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August 21, 2020
Very slow,rude communication.My appointment was at 9 am and the car was not done until 3.30 pm.I had to borrow my brother-in-law's car to go to work.I lost all day waiting and got a lot of headaches and the car was not done until 3.30 pm.I had to borrow my brother-in-law's car to go to work.I lost all day waiting and got a lot of headaches More
by tani
Employees Worked With
customer service
July 16, 2020
Nicole provided excellent customer service during multiple interactions for a complicated problem with our Honda Accord radio/rearview camera panel. Nicole was professional, kind and patient with multiple interactions for a complicated problem with our Honda Accord radio/rearview camera panel. Nicole was professional, kind and patient with our questions and helped us to arrange for a rental car twice. Nicole was kind enough to look at our radio/rearview camera panel late afternoon on Thursday 7/9, so that Nicole could describe the problem more accurately to Gary, the technician. Gary, the technician, provided excellent service to troubleshoot the problem and communicate with the Honda Tech Line. Great job- I hope that Nicole and Gary are recognized for their excellent service! -Dr. Wil More
by Dr. Wil
Employees Worked With
Nicole, Gary
January 25, 2020
Jamie Kubacki is a great asset to your team Not only did she provide me with excellent service...She was extremely kind and helpful to me when I became ill waiting for my car. Not only did she provide me with excellent service...She was extremely kind and helpful to me when I became ill waiting for my car. More
by MaryAnnCarey
Employees Worked With
Jamie Kubacki
January 16, 2020
This dealership is run by criminals Brakes and rotors replaced in Oct '18 by Sloane. November '19 (11 months) vibration noticed. During inspection in Dec '19 3rd party mechanic told me r Brakes and rotors replaced in Oct '18 by Sloane. November '19 (11 months) vibration noticed. During inspection in Dec '19 3rd party mechanic told me rotors are warped but brakes have 75% life left. Not only did the dealer refuse to make this right and replace the rotors, they wouldnt even look at it without charging $70. I spent 2-3 times the money to have Sloane do the brakes and rotors because I expected quality. If the dealer cant make this right I'm done with the dealer and Honda. More
by jchopan
Employees Worked With
Mike Milasky
November 16, 2019
Sloane is terrible on so many different levels. Will be calling corporate and regional as well. After six total trips of three hours each, no logical thoughts that the problem might be solved of my car sta calling corporate and regional as well. After six total trips of three hours each, no logical thoughts that the problem might be solved of my car starting or stopping suddenly, Without warning. Used to trust them but they tried to upsell me $600 on a simple repair of a starter switch and a plug on a tire. Guess they had to make their quota. They cannot replicate problem that has been reoccurring. Car is fully warranted till 2022 but there is $100 deductible if I take it to a COMPETENT other dealership under warranty and they know it. At first they didn’t mention that to me but I called Zürich my warranty company and they informed me of additional charges. Sloane is happy with that and will not sublet to another dealership. The warranty company suggested another dealership, because they hit the wall trying to fix my problem. Stuck with Sloane for another two years. All I get is apologies. Had appointment for Tuesday two weeks ago had to reschedule. went in last Tuesday waited three hours again. The part they were supposed to install was not available and was waiting for was sold already, Even though it was ordered for my appointment that was scheduled. It had to be re-ordered.So they didn’t even start working on it for three hours with no phone call Ahead of time that they needed to re-order part. The date scheduled they did not inform me that they didn’t have the Part. Dan the service writer said out-of-the-box parts could be bad from Honda. Brand new parts could be coming in bad. That’s not good customer relations backing their parts. That doesn't put a good taste in my mouth as far as the quality of Honda parts or Dan and his team replacing the parts. He stated I was rating him on the report. You're right i'm rating you you're responsible for my waste of time I have 16 hours and having to come back six times total. No apologies necessary you should be ashamed. I have contacted a lawyer tonight as well as the local TV station. No satisfaction through dealership itself they don't care. Bringing back rental vehicle was a hassle too. They would not document I put gas in and there was no damage to car until I got a general manager. Do not recommend this dealership at all Will follow with social posts letting people know about this dealership. More
by stuzeeb3
Employees Worked With
Dan in service Tom Service manager and dealership General manager.
September 15, 2019
Ripped wiper blade, told me rotor needed to be cut With a brand new car at first service, a nervous employee came out and sheepishly told me that I needed the rotors “cut”. Not knowing better I said ok With a brand new car at first service, a nervous employee came out and sheepishly told me that I needed the rotors “cut”. Not knowing better I said ok. Another time, I took a guy with me for just inspection and they wanted all sorts of work done, like changing trans fluid and doing belts, I said no to all and then they said they had to change my wiper blades. Said they were ripped. I had JUST put on new ones, so I know that was phony. My guy friend advised to just pay it, get out of there and never go back. More
by Unhappy with the cheats
Employees Worked With
Don’t remember, don’t go there anymore!!!
March 08, 2019
diagnosis on my car I came in for a diagnosis on my car today March 8 2019 Kim was my advisor she help me with the problem going on my car and it was a great service but I came in for a diagnosis on my car today March 8 2019 Kim was my advisor she help me with the problem going on my car and it was a great service but the tech who worked on the car mess my dash cam looks like he want to hide something he unplugged my cam in the middle of the drive by getting in to the car from the dealership I didn't notice nothing and when I look my rear view I seems something fishy and the power pluge was disconnected that make me so mad but every thing from Kim's side was perfect she helped me a lot before this she is a great advisor but tech who worked on the car make me mad and the radio station was changed too More
by 18accord
Employees Worked With
Kim Rodriguez
January 24, 2019
Lost a customer I thought after 18 years of being a customer of this dealership, they would continue to foster the relationship. A poor 'policy' that was explained to I thought after 18 years of being a customer of this dealership, they would continue to foster the relationship. A poor 'policy' that was explained to me by the service lead (regarding not being able to replace a radiator for free that was installed by Sloane and went bad in less than a year in my 2001 Accord) has left a bad taste in my mouth given we had leveraged Sloane service throughout the time we have owned the car. To clarify, apparently the 'policy' states that the part is covered by labor isn't. The problem is that the labor is 3 times the cost of the part and it doesn't seem right for me to pay for labor for a faulty part. I would have thought being a customer for so long that they would offer to pay for the part and labor, but that wasn't the case. Additionally, this wasn't an isolated case around the service department. We had faulty tires installed on our car and we had insisted for almost two years that something was wrong with them, but the dealership never took action. We purchased my mother-in-laws car from Sloane, but we will no longer be customer's there. More
by 215Honda2001
Employees Worked With
Service Manager (I think his name is Mike Hyman)
November 28, 2018
customer service service is not good i went 8pm one day the guy was very rude i dont the guy good foe that job iwant to get car but he dont talk sale mood service is not good i went 8pm one day the guy was very rude i dont the guy good foe that job iwant to get car but he dont talk sale mood More
by sk
Employees Worked With
manegar i thing
September 24, 2018
Service is to expensive My wife recently stopped by for a state inspection on a 2017 Lease and was charge $106. Too expensive compared to other dealerships. I definitely will My wife recently stopped by for a state inspection on a 2017 Lease and was charge $106. Too expensive compared to other dealerships. I definitely will not be going back or would recommend this dealership. More
by Gmata
Employees Worked With
Jamie Kubacki
