Sloane Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Sloane Honda:
I recently purchased a year-old Accord that I saw online.

The cons: They sent a clear message: They're cheap, and they don't care once they have your money. A week after I bought my Certified Pre-Owned Honda, I called to ask if they had performed the recall repairs. The service rep said, "I think so." What kind of answer is that?! I went to another dealer to have it checked, and sure enough, Sloane never did the recall repairs! One of the recalls was major; They sold me a car that could have caused me injury.

Another item: My Certified Pre-Owned Honda didn't have an owner's manual. No big deal. I called the next day, and a saleman agreed it should be included in the bumper-to-bumper warranty. When I arrived, another service manager was on duty and refused to help. Because I couldn't remember the other salesman's name on the phone, he suggested I was making up the story. The cost wasn't the issue (I ultimately ordered a used one on ebay for $15). Rather, it was the sense that once they made the deal, they didn't care.

The pros: The salesman who sold the car was friendly, and we had little haggling (hey, the average profit made off a new car is well over $3000, so we both knew they weren't doing any huge favors when they came down a bit in price. Still, the price was good for my expectations). I had cash and a bank loan already arranged, and they processed my paperwork quickly.

Follow-up: I've had to take my car to the shop about three times. The work was done quickly and correctly, so kudos to their service team. (One gripe: They keep saying I need new brakes, even though my car has only 20K miles. I went to a Firestone, and they said no, I don't need brakes).

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sloane Honda:
Contacted this dealer through the Internet sales department. Tae Rice contacted me, after some back and forth she gave me a great offer. Informed them I was working with another dealer closer to me who matched their offer, asked them what Sloane could do to beat it. Tae informed me they couldn't do any better without seeing the vehicle I was trading. Fair enough. Put down a $200 deposit at the time to hold one of the CR-Vs they had in stock. Came in a couple of days later, Tae was off, I ended up working with Mark (can't remember his last name, but it wasn't Mark Collins, another salesman). Great guy, no problems so far. <br><br>Brought in Jules, the sales manager, since they couldn't beat the other dealer's offer. Told Jules I wanted to think about it over the weekend (this was Saturday). Jules asked me what they needed to do to get the sale done &quot;today&quot;. Asked him if they could throw in foglights; they were charging about $600 for that option, including installation. Couldn't get it for free, but he gave it to me for half-price. I agreed, we shook hands, he then left to get the paperwork for processing the car. So far so good...<br><br>Prior to this, while we were discussing possible offers, Jules told me to call Willis Honda, to see if they would match their offer. While I was waiting for him to come back, I called Willis. They (Willis) did a little bit better, but I still wanted to wait over the weekend to make my decision; it wasn't a money issue at that point. Jules came back, when I informed him I wanted to wait he was upset and said the deal was off the table. Fair enough; I was getting ready to go. Then the clincher...the general manager (Rick) decides to come down and add his .02 cents for good measure. Without word-for-word replay, what he basically said was take your happy ass over to Willis, quit wasting our time, we wanted to make a sale today. Of course he didn't have all the facts; he was ASSUMING I had decided to go with Willis...at that point I had not. It didnt' take long...by the time he was done running his mouth and insulting me he had made the decision for me. Now I am waiting for them to credit my $200 deposit back, they are dragging their feet as long as possible just to get their last, parting &quot;f**k you&quot; shot in at me, I'm sure.<br><br>Bottom line, I have bought several new cars from various dealerships in the past. I am 39 years old, I didn't fall off the apple cart yesterday. The hostile tone taken by the leadership of this dealer indicates to me what is really priority #1 at this dealership (i.e., sell as many cars as possible, if the customer won't buy then screw them). I have never been insulted like this by any other dealership I have visited, regardless of brand. It's too bad, the salesmen were very friendly and knowledgeable. Willis Honda in Burlington, NJ has been very friendly and willing to deal, without the &quot;mega-delarship&quot; attitude displayed by Sloane Honda. Unbeknownst to Sloane, I am also buying an S2000 next spring. I have been trying to narrow down the choices who I would purchase it from; thanks to Rick Cherry, that decision was made for me as well.

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