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Sloane Honda - Service Center

Philadelphia, PA

4.1
156 Reviews

156 Reviews of Sloane Honda - Service Center

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June 16, 2017

Excellent Service Ivy Watson helped me arrange service for my car. She was very helpful and friendly. She kept me posted during the day, providing information when my c More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivy, Watson
Jun 19, 2017 -

Sloane Honda responded

Thank you for the fantastic review, Jay. I'm pleased to see that Ivy was very helpful and friendly during your service. I'm glad you had a good experience with us. Thank you for coming in. It was a pleasure to have you.

April 26, 2017

Service is the key I have been using Sloane Honda service since 2010. I was faithful to another car dealer for twenty years but lost faith in their ability to service my More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Friendemic Support
Apr 26, 2017 -

Sloane Honda responded

George, we are so glad to hear that you have found comfort in our services. We hope to continue to provide you with the 5-star experience and service that you need. Our team really cares about you and all of our customers, and we try to take care of them as best we can. We appreciate your business and can't wait to see you again!

March 19, 2017

Poorly done oil change! I came in for a routine oil change service. I ' ve been told it would cost $53. When an hour later the job was done, i ' ve been told it would be $89. More

by Redhairtrouble
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Front desk service
Mar 29, 2017 -

Sloane Honda responded

We're concerned to hear that you didn't receive the treatment or communication you deserve. We train our team to provide honest, knowledgeable service to our customers. We would appreciate a chance to talk to you about your experience to see how we can help. Please contact me at your convenience so I can work on making things right. -Jeff Lish, General Manager, jeff.lish@sloaneautos.com, 215-305-5000

March 13, 2017

Satisfied I ended up changing my review to positive after talking with the manager. They were kind enough to rectify the issue and resolving the issue I had. Th More

by ashishp108
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Friendemic Support
Mar 29, 2017 -

Sloane Honda responded

We regret to hear that your experience wasn't on par with our standards. We always want to provide our customers with prompt service and clear communication. We would appreciate a chance to make it up to you; your satisfaction is important to us. Please contact me so I can address any concerns you have. -Jeff Lish, General Manager, jeff.lish@sloaneautos.com, 215-305-5000

January 20, 2017

Frustrated The hatch doesn't open any time the temperature goes below 45 degrees. We have taken it in every winter and it still doesn't work. More

by Frustrated
Recommend Dealer
No
Employees Worked With
Don't know , Friendemic Support
Jan 22, 2017 -

Sloane Honda responded

We're disappointed to hear that you've been having trouble with your hatch. It's always our goal for our customers to be completely satisfied with their vehicle maintenance. We would appreciate a chance to talk to you; please contact me so I can work on fixing anything that went wrong. -Jeff Lish, General Manager, jeff.lish@sloaneautos.com, 215-305-5000

January 20, 2017

they are ok. make sure to dot your i's and cross your t's before leaving or you might have to do a double trip especially when you have coupons. More

by LIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kEVIN JOSEPH, SHANICE GOMEZ
Jan 22, 2017 -

Sloane Honda responded

Lin, we're concerned to hear that you weren't satisfied with your experience. We always want to provide our customers with knowledgeable, hassle-free service. We would appreciate a chance to make it up to you; please contact me so I can help. -Jeff Lish, General Manager, jeff.lish@sloaneautos.com, 215-305-5000

December 10, 2016

Stand by your Warranty !!! My fiancé bought his Honda fit, 5 yr ago. Loves the car. No problem with the car but wear and tare . Until the day came to fix something , so call th More

by Mr. & Mrs Bradley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John the manager & Dave
Dec 24, 2016 -

Sloane Honda responded

We regret to hear that we didn't meet your expectations, Mr. & Mrs. Bradley. We always want to provide our customers with great service and clear information about the details of our warranties. We would appreciate a chance to talk to you to see how we can help. Please contact me so I can work on making amends. -Jeff Lish, General Manager, jeff.lish@sloaneautos.com, 215-305-5000

December 10, 2016

So I never thought about Had to do a little under the hood time which involved disconnecting the battery; that was a complete success. The EPIC failure was the dreaded "CODE" More

by Jack eiler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service manager
Dec 11, 2016 -

Sloane Honda responded

Jack - thank you for taking the time to leave us a great review. We're happy to hear Gabe provided you with an excellent experience. Should you need anything, please let us know!

November 19, 2016

Very good experience In for inspection and oil change. It was a reasonable wait time and I LOVE the quiet waiting room. All employees super courteous. When I bought my c More

by suzieQ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Friendemic Support
Nov 20, 2016 -

Sloane Honda responded

Suzie, thanks for sharing your review! It's great to hear that you had a good experience getting your car serviced. Our team is proud of our friendly, efficient atmosphere. We hope to see you again, thank you for your business!

November 01, 2016

non experience staff at service desk, do not know job Service staff member wasted my valuable time, (an hour) today when i went there for oil change for my Toyota. Two employees (Kierra and another lady) More

by kam patel
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
kierra and service manager, Nick
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