My Review Of Sloane Toyota Scion of Glenside:
My experience at Sloane Toyota of Glenside, PA was unreservedly pleasant, Rich (our sales rep) was always respectful, never pushy, and took care of us in a way where we were convinced that our concerns in purchasing the right vehicle for us was understood, empathized with, and met as best as Rich could. We felt like we were in good hands and comparatively to other persons in other dealers, in the best of hands. To Rich and Jack (manager), it didn't matter that we were buying a certified pre-owned vehicle as opposed to a new one. They treated my wife and me with professional care.
SIMILAR OFFERS AT OTHER DEALERS, TOTALLY DIFFERENT EXPERIENCE
After we had spoken with Rich and Jack at Sloane, we took the written quote to a few a other dealers. They offered similar deals, but their attitude of trying to get the most money out of us, the demeanor of "I don't care about you, I care about how much you can give me" just turned my wife and me off to them. It didn't matter that they had comparable deals. It one was closer to us. One dealer even offered $200 less than the quoted price, but we knew that even though up front we would have gotten a slightly better deal, servicing the car at the dealer would be completely unenjoyable and regrettable.
WORKING AFTER HOURS
Rich and Jack continued to work after hours for us. All the while, I could see that they were tired and wanted to be with family and get some rest. But they made sure that my wife and I knew that they wanted to be there and made sure that we felt comfortable and happy throughout the entire purchase process. After all, we did get a 2012 Toyota Prius and it is a popular car. But they didn't make us feel like we would be easily replaced by other customers throughout the entire process. Even after we signed, they didn't brush us off, but Rich and Jack were friendly, supportive, understanding, and VERY helpful. I felt bad for keeping them.
VERY PATIENT & POLITE
I came in hopeful, but skeptical. But they never showed any impatience. As an educator of Philly high school students, I know what patience is and I can honestly say that Rich and Jack were positively patient.
COURTEOUS INTERNET ETIQUETTE
Some dealers, even in their emails they were rude and condescending even. Some dealers sent us too many phone calls and too many emails. Sloane wasn't desperate. They showed welcoming interest in our business, but left all the pressure out of our online/email correspondences.
WE WOULD GO BACK FOR OUR 2ND CAR
Yes, we would definitely go back for our 2nd car. No reservations about it. (Maybe the Scion FR-S someday? But I have to ask the wife.)
I would recommend Sloane Toyota of Glenside, PA to anyone looking into a certified-preowned vehicle. If Rich and Jack are representative of all the staff there, then that recommendation applies to all departments.
ACTUALLY LOOKING FORWARD TO SERVICING THE CAR WITH THEM
I am actually looking forward to our first oil change with them. Not just because it's free, but because I know I will enjoy the whole experience of it. Strange, but true.
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Sloane Toyota Scion of GlensideAdded:
5/16/2013 3:57:51 PM
Tae, your review was truly humbling to read, and we can’t thank you enough for acknowledging our hard work through this outstanding review! We are thrilled to hear that Jack and Rich were a pleasure to deal with and that you found them to be knowledgeable and helpful during your recent purchase. At Sloane Toyota of Glenside, we pride ourselves in having amazing staff who will always put our customers’ needs first and go above and beyond whenever possible for them. Jack and Rich’s dedication to earning customers’ satisfaction is exemplified in every department of our dealership, and we are glad to know that they were able to create an incredible car-buying experience with you! We’ll make sure your genuine compliments reach them. Welcome to our family, and if there is ever anything else you need don't hesitate in contacting us.
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Thank you, Tom Welsh - Service Manager - T_welsh01@sloaneautos.com