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97 Reviews of Sloane Toyota Glenside - Service Center
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June 06, 2019
Bad customer service I brought my car here for service. Herb texted me immediately & told me I could text to get updates. I texted asking for an update numerous times with I brought my car here for service. Herb texted me immediately & told me I could text to get updates. I texted asking for an update numerous times with no response. What’s the purpose of giving s # to text if you don’t respond? I also called numerous times & could not reach him. Why is he the only person who can help me? Very poor communication. My car was brought in for struts & he’s now telling me it doesn’t need them. My car is making a rattling noise & he tells me it’s not. I drive the car every day & can clearly hear the noise, as have others riding in my car. This dealership does not seem to want to honor warranties, I’ve also left two messages for Rich the service manager & never received a return call. More
by Meg
Employees Worked With
Herb & Rich
Helpful June 04, 2019
Service is always great when I need them Mr fox cares about his customers I have purchased a few trucks from him.ALways their help ME all the times when I had problem and Herb from the servic Mr fox cares about his customers I have purchased a few trucks from him.ALways their help ME all the times when I had problem and Herb from the service dept does a wonderful job too. More
by Jimdavis1962
May 01, 2019
Good, pleasant, helpful,questions answered. Salesman ,Ben was very helpful . Was able to answer my questions. Showed me 4 different cars. He pleasant, knowledgable and patient. Everyone courteo Salesman ,Ben was very helpful . Was able to answer my questions. Showed me 4 different cars. He pleasant, knowledgable and patient. Everyone courteous..I brought my car for an oilchange and rotate tires. Ened ip buying a 2016 Corolla. More
by Bob hope
Employees Worked With
Ben Solar
April 29, 2019
Good and bad Went to change tires and no Toyota wheel lock socket. In that I have never used, it was likely used by dealer and never replaced however couldn’t know Went to change tires and no Toyota wheel lock socket. In that I have never used, it was likely used by dealer and never replaced however couldn’t know when and where. Went to dealer ((with car) and part dept examined and sold socket for 20.00. Car on lift at tire store and the socket was the wrong one Back to dealer to get correct socket and parts said they thought it might have been wrong. If that was the case they why not pop hubcap and check. I did exchange for correct socket but was no apology for wrong part and wasted time. I understand things happen but a “sorry” isn’t too much to ask. I was going to rate a 2-3 but the service advisors are efficient and friendly and warrant a 5. Averaged out at a 4 rating but there is room for improvement More
by Boxer
Employees Worked With
Parts
March 21, 2019
Car maintenance He was the sales rep in charge of my car purchase great at answering my questions. I would definitely recommend his service to other people. He was the sales rep in charge of my car purchase great at answering my questions. I would definitely recommend his service to other people. More
by Amara
Employees Worked With
Safdar Masih
March 18, 2019
Very pleasant to deal with I had bought my car several months back. First time from Sloane. Rob Fox has made a point each time I visited for scheduled service, to say hello and I had bought my car several months back. First time from Sloane. Rob Fox has made a point each time I visited for scheduled service, to say hello and offer any assistance. Add that to his excellent support in the process when I bought the car, it just makes for a good experience.. Service department has been efficient, nice and helpful the few times I have used them. More
by Gpop
Employees Worked With
February 22, 2019
Top of the line dealership Salesman Rob Fox has always answered every phone call and question honestly and the service dept is just as great .would recommend Sloane of Glenside Salesman Rob Fox has always answered every phone call and question honestly and the service dept is just as great .would recommend Sloane of Glenside to all my friends . More
by Big Ben
January 21, 2019
Friendly service Great dealership that communicates well with its customer. Always sending me emails letting me know when I need service. Just wish they would offer co Great dealership that communicates well with its customer. Always sending me emails letting me know when I need service. Just wish they would offer complentary carwash abd vacuuming. More
by tug24947
January 18, 2019
3 Highlanders ... and Counting Rob Fox has guided me through the leasing of three Highlanders over the past 5 years, and I could not be happier. The car itself has been reliable, co Rob Fox has guided me through the leasing of three Highlanders over the past 5 years, and I could not be happier. The car itself has been reliable, comfortable and a tremendous blend of comfort, luxury and utility. Rob's professionalism, attention to my needs and unfailing ability to keep a check on me make him the best salesperson I have ever known! From my Black Highlander with Tan Interior, Shoreline Blue and Black, and now the Gun Metal Gray an Black ... Rob has always found the car that I wanted - and would be happy with. More
by Robert C. Hawkins
Employees Worked With
November 27, 2018
Tip Notch Salesmen What can I say about Rob Fox at Sloane? He is like no other car salesman. He goes above and beyond to get what you need on the purchase/lease of a v What can I say about Rob Fox at Sloane? He is like no other car salesman. He goes above and beyond to get what you need on the purchase/lease of a vehicle. He also makes sure to say hello, checks on your vehicle during service and gets you in and out. We would not go anywhere else! More
by Amanda
Employees Worked With
