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Smart Honda of Des Moines

Des Moines, IA

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434 Reviews

11206 Hickman Road

Des Moines, IA

50314

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Showing 434 reviews

July 16, 2021

Great service, this was my first visit and will definitely be going back for my next oil change. Steve Brant did a fantastic job at explaining the process to me and my service was quick. More

by bstalder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Brant
Jul 19, 2021 -

Smart Honda of Des Moines responded

This is wonderful to hear! Thank you for sharing your positive experience with us.

July 06, 2021

The finance department has been nothing but a headache since the beginning. They wouldn’t let me leave without purchasing their plan. They told me a lie directly to my face. Claiming the Wheel and Tire pr More

by Adidas-shelley12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen, Todd
Sep 21, 2021 -

Adidas-shelley12 responded

Update- 4 weeks after purchase, Steve Fulton with the finance department claimed he had submitted the cancellation forms on my behalf. 14 weeks after purchase, I have called both warranty companies to see if the cancellation was successful. Both told me the warranties are still active and no cancellation forms have been submitted, I have attempted to reach out to the GM Matt Hofmeyer, on multiple occasions, he hasn’t answered or responded to anything.

May 06, 2021

Worked with Matt C. He did a great job showing me cars in my price range. We have bought other vehicles from him and will continue returning to him. More

by Dayton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
May 06, 2021 -

Smart Honda of Des Moines responded

This is great to hear! Thank you for sharing your positive experience with us.

February 25, 2021

Such great service from Clay and Craig. Honest, flexible, and helpful. No regrets at all choosing Smart Honda of Des Moines. They gave us the best deal and were friend and efficient. More

by rshellady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Olson, Craig Tjeerdsma
Feb 26, 2021 -

Smart Honda of Des Moines responded

Thank you for the positive feedback! We're always happy to hear good things from our customers.

November 18, 2020

The staff are friendly and professional. David has been my service advisor for 6 years. He never pressures me to get services I cannot afford. The technicians do an awesome job on my Honda. I highly recomm More

by Beckycmabab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Nov 19, 2020 -

Smart Honda of Des Moines responded

We are happy to hear such great things, especially from a longtime customer. Thank you for being part of the Smart Honda Family.

November 07, 2020

We always receive excellent service when we bring our cars to Smart Honda. I would highly recommend Smart Honda their for service and for sales. More

by cdeanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Morales
Nov 09, 2020 -

Smart Honda of Des Moines responded

We are so happy to have you as part of our Smart Honda Family! Thank you for this review and recommendation.

November 05, 2020

I have trusted Smart Honda for many years. They know what I want and they deliver. They make doing business a pleasure. I wouldn't go anywhere else. More

by Mary B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Fulton
Nov 05, 2020 -

Smart Honda of Des Moines responded

This is great to hear. Thank you for sharing and being part of the Smart Honda Family!

November 04, 2020

I recently had my Pilot serviced at Smart Honda of Des Moines. My service advisor, Brea was very pleasant, she started on a personal level asking how my day was going and then moved into a very profession More

by mkbuntz
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brea Burgess
Nov 04, 2020 -

Smart Honda of Des Moines responded

Thank you for leaving us with this positive review. We enjoy hearing great things from our customers.

October 26, 2020

Smart Honda of Des Moines always does a great job! The service advisors always keep me updated and in a professional manner. The website is easy to use. 100% Recommend! More

by Janelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Sysombath
Oct 27, 2020 -

Smart Honda of Des Moines responded

Thanks for the great recommendation and review.

October 25, 2020

Very clean facility honest and friendly people to greet me I know my oil change will be performed correctly by trained technicians that know how to work on my 2018 Honda Civic More

by hiatt_kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAVID SYSOMBATH
Oct 26, 2020 -

Smart Honda of Des Moines responded

We are happy to hear our facilities were up to your standards. We try to create a comfortable and friendly environment for our customers, so it is great to hear positive feedback.

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