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Smart Honda of Des Moines

Des Moines, IA

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431 Reviews

11206 Hickman Road

Des Moines, IA

50314

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Showing 431 reviews

November 21, 2023

My glove box was broken by smart Honda of Des Moines when they attempted to check my cabin air filter. Tried multiple times to get them to fix this, was told by Matt Hofmeyer to be patient and would he would More

by Chrisnamanny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Hofmeyer
Nov 22, 2023 -

Smart Honda of Des Moines responded

Hi Chris, We have reached out several times, including again today (11/21/23), to let you know we have the part ready but we haven't heard back. We will gladly replace it for you as soon as possible, free of charge! Give us a call back so we can get your vehicle in! Thank you!

June 05, 2023

I had one of the best buying experiences recently at Smart Honda. Everyone from the salesman, the sales manager and the finance manager were personable and friendly! There was never any pressure to pu More

by devfam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nermin Duratbegovic, Mark Strum, Matt Ehmke
Jul 20, 2023 -

Smart Honda of Des Moines responded

Hi there! This is so great to hear! Thank you for sharing your experience with us and for choosing Smart Honda of Des Moines. We truly appreciate your business!

September 16, 2022

I purchased my 2015 CRV from Smart Honda and will no longer recommend family and friends to list dealer after a very scary situation with an oil change that I believe did NOT happen. More

by maryschamel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Morales and Service Mgr, Dave
May 30, 2022

purchased 2012 used CRV here last year, brakes going out so I took my vehicle to get repaired where I bought it. Inspection, we need $80.00 to tell what needs repaired. Okay, so does that $80.00 go to my re More

by lewis_randy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
May 31, 2022 -

Smart Honda of Des Moines responded

We're very sorry that you had a negative experience. We strive to provide the best service possible. We would like to know more. Please contact our Service Manager, Cole Fennessey at 515-253-3035, to discuss this further.

December 09, 2021

Steve Brant service manager was very helpful and got my car part ordered right away set me up annapointment rite away.The service and work done was great More

by dflatcham1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Brant
Dec 09, 2021 -

dflatcham1 responded

Thanks Steve Brant

November 30, 2021

Great customer Service and follow-up with the Service Department. One of the best service departments I have dealt with! More

by badram1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cole Fennessey
August 21, 2021

We researched vehicles online for price and quality. We purchased a pre-owned Honda CRV from Smart Honda in Clive, Iowa. The vehicle was for a family member. Ted L was terrific. Helped us out when unexpec More

by reviewname
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted L
Aug 23, 2021 -

Smart Honda of Des Moines responded

This is great news! Thank you for sharing your positive experience with us.

July 16, 2021

Great service, this was my first visit and will definitely be going back for my next oil change. Steve Brant did a fantastic job at explaining the process to me and my service was quick. More

by bstalder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Brant
Jul 19, 2021 -

Smart Honda of Des Moines responded

This is wonderful to hear! Thank you for sharing your positive experience with us.

July 06, 2021

The finance department has been nothing but a headache since the beginning. They wouldn’t let me leave without purchasing their plan. They told me a lie directly to my face. Claiming the Wheel and Tire pr More

by Adidas-shelley12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen, Todd
Sep 21, 2021 -

Adidas-shelley12 responded

Update- 4 weeks after purchase, Steve Fulton with the finance department claimed he had submitted the cancellation forms on my behalf. 14 weeks after purchase, I have called both warranty companies to see if the cancellation was successful. Both told me the warranties are still active and no cancellation forms have been submitted, I have attempted to reach out to the GM Matt Hofmeyer, on multiple occasions, he hasn’t answered or responded to anything.

May 06, 2021

Worked with Matt C. He did a great job showing me cars in my price range. We have bought other vehicles from him and will continue returning to him. More

by Dayton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
May 06, 2021 -

Smart Honda of Des Moines responded

This is great to hear! Thank you for sharing your positive experience with us.

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