Smart Honda of Des Moines

Dishonest Dealership with fraudulent act abut my credit. I called and spoke with their salesman and agreed upon a price for A new Honda CR-V, if I went there within 2 hours. I drove 90 miles to get there. We I called and spoke with their salesman and agreed upon a price for A new Honda CR-V, if I went there within 2 hours. I drove 90 miles to get there. We did the paperwork. To get the student discount, they requested her presence. She drove from Iowa City towards Ames. Halfway through, the sales department changed their mind with the excuse of not having enough time to complete the paper work!! They wasted several hours of our time but didn’t complete the transaction, asking to go back. We felt being jerked around. As I was driving back, I called them and told them I wouldn’t go back.to them because of their dishonest behavior. Later, I received a letter from them that they had reported me to Equifax because Smart Honda “cannot provide credit to you” to me obviously. My credit score of 860, which they show on their letter. I guess they were very mad that I purchased from another dealership. Shameless they are. They are dishonest, and I call them fraudulent for reporting me to Equifax. They did the same to my daughter who never even made it to the dealership. I have called them multiple times to no avail. The event happened on Labor Day 2018. I have a copy of their report to Equifax. More

Knowledgeable staff She’s knows the cars inside and out. I highly recommend you ask for her with your next Honda purchase! Ask her about Apple car play! She’s knows the cars inside and out. I highly recommend you ask for her with your next Honda purchase! Ask her about Apple car play! More

Demeaning Sales Staff and Sub Par Service I will say that I am a long time Honda owner and I refuse to do any business with Smart Honda in the future. The sales staff is EXTREMELY rude and dem I will say that I am a long time Honda owner and I refuse to do any business with Smart Honda in the future. The sales staff is EXTREMELY rude and demeaning to longtime owners. I only use the service department in the event of a recall, otherwise I go elsewhere for work. Last time I serviced my vehicle at Smart Honda, there was damage done that they refused to repair. Save your time and go to another dealer. More

Worst service EVER!!! I'm a long time Honda owner and swear by their cars, but I have had the worst experience ever with this dealer. Go buy a Toyota! I wI'll never go back I'm a long time Honda owner and swear by their cars, but I have had the worst experience ever with this dealer. Go buy a Toyota! I wI'll never go back there again. More

Great Experience purchasing my new CRV I recently purchased my first Honda, a 2017 CRV, from Smart Honda in Des Moines. I could not be happier with the entire process from everyone at the I recently purchased my first Honda, a 2017 CRV, from Smart Honda in Des Moines. I could not be happier with the entire process from everyone at the dealership. Sales Manager Cliff Kozerski, Sales Manager Tommy Huynh and Business Manager Matt Ehmke were all great. They let me know that they wanted my business, but not in a pushy way. They were always courteous & professional during the negotiating process. They really worked with me to help me stay within my budget. Now that I've had the car for over a week, I really love it. Best car I've ever owned. I strongly recommend Honda, and in particular, working with Smart Honda in Des Moines. More

Not pushy and willing to make the best deal Leon did an excellent job in giving us room and space to purchase a vehicle, seeking opinions from other dealers. They were the best price for us in I Leon did an excellent job in giving us room and space to purchase a vehicle, seeking opinions from other dealers. They were the best price for us in Iowa. This is our second purchase from Smart Honda and we will be back again. The only downside to this transaction was that I bought a mini van and traded in my man card with our Used vehicle... More

Generic web page Smart Honda's web page is terrible. If i based my decision on buying a Honda from Smart Honda solely on their web page i would never spend one red ce Smart Honda's web page is terrible. If i based my decision on buying a Honda from Smart Honda solely on their web page i would never spend one red cent with them. More

Excellent Car Buying Experience Working with Leon was great. He was knowledgeable, personable and most importantly, wasn't pushy or persistent. Gave me the space I needed to make my Working with Leon was great. He was knowledgeable, personable and most importantly, wasn't pushy or persistent. Gave me the space I needed to make my decision. Never felt pressured to buy from them at all. The finance guy was easy to work with and the entire process was pretty short. Leon even helped me return the rental that I had been driving. I wouldn't hesitate to buy another Honda from them. More

Son gets first new car. I would like to thank Manny, Tommy and Joe Myers for all they did for my son. You all are terrific. You went far beyond our expectations. I would like to thank Manny, Tommy and Joe Myers for all they did for my son. You all are terrific. You went far beyond our expectations. More

Lied to They claim that their used cars get a multi point inspection and everything is guaranteed to be fixed, if needed, before they sell you the car. I bou They claim that their used cars get a multi point inspection and everything is guaranteed to be fixed, if needed, before they sell you the car. I bought a used vehicle from them and received the usual lip service about how they truly care for their customers and was given a paper showing the vehicle had been inspected and there were no problems with it. At the time the weather was warm so it wasn't until a few weeks after I had the car that I needed to use the heater and defroster and noticed there was no heat or defrost on the passenger side. I checked the paper I was given that showed they had checked this out and was working fine. Obviously they lied. So when I took the car back and asked them about it I was told that the guy who did the inspection found the heat to be working on the drivers side so in their view it passes inspection and if I wanted heat and defrost on the passenger side i would have to pay to get it fixed. More