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Smart Kia of Davenport

Davenport , IA

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253 Reviews

3710 N. Harrison St.

Davenport , IA

52806

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Showing 253 reviews

September 28, 2023

Chris HERRIN sold a vehicle stating it was from a trusted mechanic that has worked at HYAUNDI alongside him for over 6 years. The vehicle was at about 86,000 miles and body was wise in great condition- C More

by S.R.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Herrin
Jan 19, 2024 -

Smart Kia of Davenport responded

Hi there, we are so sorry to hear this. We think you may have meant to leave this for Smart Hyundai, not Kia as we don't recognize this situation. However, while we certainly don’t want to sell a car that isn’t working great, that sometimes with higher mileage and older used cars this can be a risk and it is why we offer extended service contract coverages. Unfortunately if there is no manufacturer warranty and no extended service contract coverage then that responsibility is going to fall back to the owner of the vehicle and while that can be costly and frustrating, its also a great reason to take advantage of the service contracts available.

January 02, 2023

They are a horribly unorganized non-communicating dealership! I have never had a worse experience in a car dealership in my whole life and I'm 45 years old that's a lot. They hurry and rushed me thro More

by kysiersosay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manager and loan officer unprofessional
Jan 05, 2023 -

Smart Kia of Davenport responded

Mr. Sosay, We are very sad to hear your experience at our store did not go well. Unfortunately because we don’t run into a lot of fraud situations we were probably a little less organized than we would be, if we had more practice with fraud situations like this. Unfortunately with your paystubs showing a pay date before the period ending over your pay check, that brought up some red flags. Then when your drivers license showed punctuation, when driver’s licenses don’t do that, it created another red flag. Then there was tax returns that were prepared two years ago, but the address on the tax returns still showed the place you're living at right now, and have only been living at for one month. And then there is the fact that when you were asked out of wallet questions, like have you ever had a student loan before, you answered incorrectly. Finally, there is the minor detail that your application said you made $34,000 more per year than the fraudulent paystubs said you made. Again we are sorry for our poor organization and non-communicating, we appreciate your feedback.

Jan 06, 2023 -

kysiersosay responded

I answered all your questions completely, sorry if I don't remember the exact date of my student loan that was 20 yrs ago. Anyways you xxxxxxx lost our own a $45,000 sale because of a typo at my job? Your xxxxing idiots.And I already got a better deal somewhere they don't accuse there customers of fraud. I hope you go bankrupt!

June 27, 2022

I live in another state and was working with their Sales Rep, Rick Hawk trying to negotiate a final sales price for a car. I first called him after opening to start the conversation, in which I was then rev More

by dpalmerjr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Hawk, Rob Misner
Jun 30, 2022 -

Smart Kia of Davenport responded

We are sorry to hear you had a negative experience. We strive to meet and exceed every customer’s expectations and we are saddened this was not the case for you. If you would like to discuss this further, please feel free to reach out to our General Manager, Jayson Newman at (563) 445-4904.

July 14, 2021

Had a great experience with the Service Dept. at Smart Kia. They had to replace the engine in a 2013 KIA Optima thru an extended warranty. Joshua Henry, Service Advisor, had KIA approve the repair and or More

by lindadelay32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Henry
Jul 15, 2021 -

Smart Kia of Davenport responded

Thank you for the recommendation and sharing your positive experience with us! We are happy to hear our team of Certified Service Technicians and Advisors created a pleasant service visit for you. We look forward to seeing you again soon!

July 10, 2021

Had a great experience leasing a new Kia Forte with Smart Kia of Davenport The salesman was courteous and took time to show all the cars features without trying upsell us. The general manager took the time t More

by SonicBoxer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Hawk
Jul 12, 2021 -

Smart Kia of Davenport responded

Hello Justin, thanks for the positive feedback! We're always happy to hear good things from our customers.

August 21, 2019

New vehicle purchased We went in to look at new vehicles and the sales team was great! They had to search to find the vehicle wanted and had it to us in 2 days. They Kept More

by Schmidtys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayson Newman Dane Dedecker, Molly Woods, Shawn
Aug 21, 2019 -

Smart Kia of Davenport responded

We love what we do, and getting word that we are exactly what you were looking for makes us beyond excited. We are so grateful for your review and thank you for your business.

June 11, 2019

Great deals Great customer service and great deals on all new and used cars. This is my fourth car I bought from them, and I bring all my car's for service More

by mlapham55@outlook.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio
Jun 11, 2019 -

Smart Kia of Davenport responded

We greatly appreciate your business and thank you for leaving a wonderful review. It is good to hear we were all you expected and more.

April 27, 2019

Amazing staff They went above and beyond to get me what I wanted and where I wanted to be with my payment! A huge Thank you to Jayson Newman, Jason Walters and to m More

by Jennifer Agent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Wilson, Jayson Newman, and Jason Walters
May 02, 2019 -

Smart Kia of Davenport responded

Hi Jennifer, first off let us thank you for your patronage. We appreciate your business and are proud to hear we hit the mark every time. We strive for exceptional customer service. Should you need something please don't hesitate to reach out. Thank you again.

April 08, 2019

oil change and tire rotations I paid for an oil change and a tire rotation. I then was told I needed several additional fixes. totaling about $500 all together. But the worst part More

by bad experince
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh in Service area
Apr 10, 2019 -

Smart Kia of Davenport responded

We are sorry to hear about your terrible experience, you deserve better and we intend to right this wrong. Please provide us with the name of your service advisor and your best contact information so we may reach out as soon as your schedule permits. Thank you

October 13, 2018

Patients with no Haggling I knew I wanted a new Kia, but had no ideal of what I wanted. I think I test drove every type of car that Lujack Kia had on the lot and my salesperso More

by optima2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Woods
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