Smart Kia of Davenport

My experience with Michael Whitfield . Mike listened to what we were looking for. He then left us with Michelle for 5 minutes and returned with the perfect vehicle for my wife and I. We a Mike listened to what we were looking for. He then left us with Michelle for 5 minutes and returned with the perfect vehicle for my wife and I. We are very pleased that he found us the right vehicle the very first time He really seems to be able to read people :) We had already looked at several other dealerships, which all tried selling us vehicles we WERE NOT INTERESTED IN. I will recommend Driver's Choice and Michael Whitfield to anyone looking for a vehicle !!!!!!! Thank You Mike for your thoughtfulness. More

Perfect customer service I found the car on the internet and called to see if it was still there. It was a perfect first impression when the consultant answered my phone call I found the car on the internet and called to see if it was still there. It was a perfect first impression when the consultant answered my phone call. I asked if there was any way to negotiate the price lower and he stated that the car is priced market competitive. I agreed as I have been looking for this car for a while now. He replied he would not want to loose my sale over a few hundred dollars. I pitched a fair offer back. He promptly called me back with the managers counter offer. We were within $200.00. I asked about more details regarding the out the door price and he returned my calls promptly with the specifics. I never once felt like this was a typical salesman and manager game of volleying back and forth for long periods of time. All communications were prompt and all of my questions were answered completely. Typically purchasing cars are stressful as the customer gets the run around game. The consultant explained the theft prevent fee which was new to me. When we arrived the associate was working with another family but he ran back and forth between us so often that we really were not impacted. The only problem with the transaction was my credit union failed to provide the payment in advance of my arrival. We live over 100 miles away from the dealership. The bank told me to take care of the situation the next day. The consultant offered several alternatives to help me avoid making a return trip which would have netted in over 500 miles between two vehicles. They lets us write a personal check to hold for security until we could get the bank straightened out the next day. It has all worked out perfectly. I can't say enough about what a great experience this was. I hope next time I need to purchase a vehicle I can buy it from Dell Allen at Drivers Choice in Davenport, Iowa. Dell is not a salesman rather he is a solution leader. More

No Pressure I went to Driver's Choice looking for a more reliable and safer car for my family and found just what i was looking for and within my budget. Rick Haw I went to Driver's Choice looking for a more reliable and safer car for my family and found just what i was looking for and within my budget. Rick Hawk made us feel at home and made sure my three year old daughter was happy too while we went through the car buying process. I recommend Rick Hawk to anyone who is looking to buy a new/used car. More

Very helpful,kind,concerning that I knew how to use certain This experience by far has been the best! The dealer's were very helpful and not trying to just make a deal! Enjoy the dealer This experience by far has been the best! The dealer's were very helpful and not trying to just make a deal! Enjoy the dealer More

No pressure sales Zina Rios was the salesperson who provided all the information we needed through calls and text messages regarding a college car for our son. She was Zina Rios was the salesperson who provided all the information we needed through calls and text messages regarding a college car for our son. She was very personable and avoided using any high pressure sales tactics!when we went in for a test drive. We were very happy with the service we received from Zina and the rest of the team. Positive experience all around! More

They were very accomodating and helped us get what we wanted The sales and fiancé employees were great. Helpful, courteous and understanding. We had to bring our 4 small children with us to look at vehicles an The sales and fiancé employees were great. Helpful, courteous and understanding. We had to bring our 4 small children with us to look at vehicles and they didn't mind the temporary day care! I would highly recommend to anyone looking for a good quality used car. Zina was an awesome salesperson to deal with. More

Rick hawk They helped us with our credit so it is possible for people with bad credit Rick just really made my life alot easier We r very pleased and would reff They helped us with our credit so it is possible for people with bad credit Rick just really made my life alot easier We r very pleased and would reffer anyone here More

Used car purchase Eli was a great help in helping me in my needs, didn't over promise like most sales people do. I would purchase another vehicle in a heart beat from t Eli was a great help in helping me in my needs, didn't over promise like most sales people do. I would purchase another vehicle in a heart beat from them. Thanks Juan Ramirez More

Great experience I hadn't bought a new car in many years, and Dell made the process a breeze. He understood my bugdet and what was important for me to have in a car. H I hadn't bought a new car in many years, and Dell made the process a breeze. He understood my bugdet and what was important for me to have in a car. He wasn't pushy and you can tell he knows his stuff. Thank you so much for finding me a car I LOVE! More

Easy, but like any other dealership. I bought a used 2011 Ford Focus from this dealership last week. Del Smith was my salesman and he did a great job. He was friendly and not overly pus I bought a used 2011 Ford Focus from this dealership last week. Del Smith was my salesman and he did a great job. He was friendly and not overly pushy. I told him what car I wanted to test drive and that's what he fetched for me. He did not try to push his own agenda by trying to sell me a more expensive car. I definitely recommend him if you decide to shop at this auto dealer. I dealt with Michelle Woods in the finance department. She did a good job securing me a low interest rate and explaining everything to me. One of the managers had to explain to me the offer on my trade-in, as it was way too low. The manager explained that was the market value and that this dealership tried to be real transparent. I replied that I had received an offer for $200 more from another dealership. Then, the manager tried to sell me another car than the one I wanted. After about 10 minutes, the manager finally relented and gave me my desired trade-in value. This manager was like your typical salesman--pushy and not concerned with the customer's wishes. Overall, I am happy with my experience with this dealership. Del Smith and Michelle Woods are great people to do business with. Be aware that this dealership charges a dealership fee and tries hard to sell the warranty; it is not free. More