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Smithtown Volkswagen
St James, NY
2,309 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,309 reviews
December 11, 2025
Noah was extremely polite, kept me up-to-date with all that entails with the vehicle. He is also Very respectful and offered his apologies all through the ordeal of my back & forth with VW. Essentially m that entails with the vehicle. He is also Very respectful and offered his apologies all through the ordeal of my back & forth with VW. Essentially making made my dissatisfaction with the car manageable. Hopefully all is absolutely fixed with the issues. I’d likely come back for service solely based on Noah’s demeanor. Your company is fortunate to him on your team. He is a GEM Dr. G Lespinasse More
by npglespinasse
Verified CustomerEmployees Worked With
December 05, 2025
Everyone was kind and courteous, and even drove me home when I dropped my car off. They kept me informed throughout the whole process and Jasmine went above and beyond. What a wonderful experience thank yo when I dropped my car off. They kept me informed throughout the whole process and Jasmine went above and beyond. What a wonderful experience thank you for taking care of me and my car. More
by MISSLISA1935
Employees Worked With
December 05, 2025
https://youtu. be/KInzdsg_bks?si=aKSDPZ6JxyzMMprW This is my video review and bbb complaint. Since video wasn't watched and I can't respond with link I was sent: be/KInzdsg_bks?si=aKSDPZ6JxyzMMprW This is my video review and bbb complaint. Since video wasn't watched and I can't respond with link I was sent: 1. Tammy groody said I would get a key if I closed complaint. No key, no contact, no follow up. 2. Gasper told me I was getting a key but it was locked up. Emails are in video. 3. I never asked for the extra warranty but was given it and not told. 4. There was a spare tire and it was taken out. 5. Wasn't told price of car even though I asked many times. Found out after I bought it. Very sneaky. Yes I was lied to several times. Watch the video. More
by Laimbrane.org
Employees Worked With
Gasper Desimone
December 02, 2025
This was my fourth VW and second with Adam. He's the best and the rest of the staff and service department are top notch as well! He's the best and the rest of the staff and service department are top notch as well! More
by RNDMSTEVE
Employees Worked With
December 01, 2025
I had an excellent experience with the service department, thanks to Noah. He was friendly, professional, and kept me updated throughout the entire process. Noah took the time to explain everythin department, thanks to Noah. He was friendly, professional, and kept me updated throughout the entire process. Noah took the time to explain everything clearly and made sure all my questions were answered. It’s rare to find customer service this attentive and genuine. More
by jseher1
Employees Worked With
November 29, 2025
Excellent customer service. Will reccomend to everyone. Will be returning for all service on my vehicles. Will reccomend to everyone. Will be returning for all service on my vehicles. More
by KJLANE00
November 29, 2025
Overall my experience was very good. Nice employees and easy process when leasing a new car! Nice employees and easy process when leasing a new car! More
by emilydesmond5
Employees Worked With
November 26, 2025
Everyone in the service department was courteous, professional and helpful. I was very impressed with how efficient they were with the intake of the vehicle and the follow up when I picked it up. professional and helpful. I was very impressed with how efficient they were with the intake of the vehicle and the follow up when I picked it up. More
by THESHAEMAIL
Employees Worked With
