Smithville Ford | Page 2

I came in to pick up oil filters through the Ford Rewards program. Iputu spoke to me about the service you have to diagnose steering as opposed to going with another shop’s opinion on a $3,000 job. I came he program. Iputu spoke to me about the service you have to diagnose steering as opposed to going with another shop’s opinion on a $3,000 job. I came here because of Iputu’s suggestion. He was great to work with and extremely professional and very genuine. Thank you, Darryl More

Chip was extremely responsive and willing to work with our concerns/questions and was extremely knowledgeable about the vehicles we looked at. Great dealer to work with our concerns/questions and was extremely knowledgeable about the vehicles we looked at. Great dealer to work with More

Had vehicle in for oil change. the service writer quoted a $2444 tune-up when they had done the 100,000 mile tune up in 2023. He backed off when I pointed that out. He also said th the service writer quoted a $2444 tune-up when they had done the 100,000 mile tune up in 2023. He backed off when I pointed that out. He also said that the tires should be replace soon. I had him quote a set of tires. I asked for a written quote. Later that afternoon I left a phone message that I would like to know it there were any discounts for the tires available. He didn't return the call. The next afternoon I went to see him, I had received a review request from CARFAX with the wrong mileage on the vehicle by then. The conversation didn't go well. He halfheartedly apologized for not listening to my message, told me that a special on tires would start in September. He then basically told me the CARFAX issue wasn't his problem. I told him to cancel the appointment for the tires. Later I received a "how did we do" email from the dealership. I responded with the same info as I have described here. They responded that they had sent my email to the service manager. It has been two day since then and I haven't hear from the service manager. Thus the reason for my poor rating. It's a shame, the previously owner was easy to deal with. More

Got truck back fast and the whole team was awesome. would definitely recommend them to everyone would definitely recommend them to everyone More

Sold me a vehicle with title issues then basically told me it was my problem to deal with stay away , not professional people me it was my problem to deal with stay away , not professional people More

Excellent services with clear thoughtful analysis of needs. Everyone works at the issue well and communicates well needs. Everyone works at the issue well and communicates well More

Working from another state, I was able to secure the vehicle that I wanted and process the entire deal via email. Very easy process. vehicle that I wanted and process the entire deal via email. Very easy process. More

The dealership manager is a disrespectful and tries to cheat veterans and take advantage of customers by adding xtra after the deal is made with the salesman. Then he is not a business oriented person to cheat veterans and take advantage of customers by adding xtra after the deal is made with the salesman. Then he is not a business oriented person to talk to someone in person or on the phone. More

Great communication and service each and every time by this Smithville Ford dealership. Rinse and Repeat this Smithville Ford dealership. Rinse and Repeat More

Very friendly. Explained everything Waiting area clean Will continue to use Smithville Ford for my service needs Explained everything Waiting area clean Will continue to use Smithville Ford for my service needs More