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Smolich Chrysler Dodge Jeep Ram

5.0

4 Lifetime Reviews

1865 US 20, Bend, Oregon 97701 Directions
Sales: (541) 389-1177

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4 Reviews of Smolich Chrysler Dodge Jeep Ram

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October 14, 2016

"Great Sales and Service Experience"

- randyford

I had a great experience purchasing my Jeep Wrangler and was impressed by my sales person, Jacob. He treated me with respect and listened to my needs. After test driving a few vehicles, I landed on the Jeep Wrangler. Great purchase and I was introduced at the time of purchasing the vehicle to the service department and was impressed by John Hanh.

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Recommend Dealer
Yes
Employees Worked With
Jacob Franke and John Hahn
August 15, 2014

"Don't use them"

- very dissatisfied 31

We've been to Smolich three times. They didn't notice severe tire wear on their regular maintenance of our new car leading to severe wear because they failed to correct with an alignment. On an earlier vehicle they couldn't fix the air conditioner and after four failed tries they claimed they lost the paperwork preventing our ability to demand another try under the warranty. Now we've had a car run out of oil less than ten thousand miles after they did the oil change. But no blue smoke or other indicator of any excessive use of oil. We wonder if they put in to little oil or none or simply didn't do the change we requested.

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Recommend Dealer
No
Employees Worked With
Dirk Zanchin, Craig
July 18, 2014

"Crap Work!"

- joneal28

Took my Jeep in to have a simple $50.00 part replaced got it back and the next day and all of a sudden it wouldn't go in gear! We were told we needed to flush everything out when they replaced the part. After my husband took it back they told him the cable was stretched and we now needed to replace that for another $300.00 + !!!! When I called to talk to someone about it and tell them it had never done this before and it only has 40000 miles on it the man I spoke to decided to be a smart xxx and yell at me on the phone about how it wasn't his fault and he doesn't have a "crystal ball" to tell me whats going to happen with my car.... wow talk about customer service! Im so frustrated if I could make a bigger stink about this I would!

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Recommend Dealer
No
Employees Worked With
Craig
November 03, 2011

"When I pulled in, I was greeted immediately by Wendy, who..."

- Hroberts76

When I pulled in, I was greeted immediately by Wendy, who filled out my paperwork and got my car back very quickly. My oil change was completed in less than 30 minutes.

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Recommend Dealer
Yes
Employees Worked With
Wendy
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