South Coast Mitsubishi: Sales person Mariana; Manager Eric
Situation: Car Stereo Systems
This has been awhile, date might not be correct on some parts. People that are involved or are the key witness is my cousin Josie, my brother Daniel, a friend of mine Kyle and myself.
I purchased my Lancer GT at South Coast Mitsubishi dealer. Thursday- 12/20/12 Sales person who I dealt with was Mariana. The entire time I was with her she was very rude and always on her phone texting. She didn't seem interest in selling me the vehicle in the first place. Took a few car for a test drive, she was on her phone being rude. Never smiling and just condescending. When she was pricing my car I told her hey the stereo system is not part of the car, that I had the original car stereo. She responded oh ok that she got it. During the whole time being with her, such as test driving the car and finalizing the paperwork, I told her about the stereo system multiple times. I stated to her numerous time of the car system, the entire time I was worried about it. I stated it to her in front of my cousin, my brother and my friend Kyle about the car system to be removed and not sold. In front of the three people that I brought along with me she stated not to worry about it, that she has it handled.
I was worried that it would be sold. Bought the car, left the place but before I left the place I reminded her about the system she said she has a list down and don't worry I should have it by this weekend. Call her up on the weekend she saying that they don't have it yet. I was a little confused because she kept changing her stories. I said that's was fine that I'll come by on Thursdays because it was Christmas that week. Went on Thursday 12/27/12 with the Stock radio from the Eclipse and said they don't have my stereo. I'm like why don't you have my stereo; Mariana stated that because my Eclipse my previous car was in the shop. I said that’s fine, than I gave her the stock stereos for the Eclipse. Then she proceeded to ask and to write down everything that I needed out of the Eclipse. This was the third time they ask me about it. I was thought to myself this doesn't make sense I thought she already did all that when I bought the Lancer. I'm already frustrated by now. So I decided to check on it next time. I called up the next week on Tuesday and see what's up she stated oh give me your number and I'll call you back up. 4 to 6 hours go by and nothing. So I decided to text her "Hey Mariana, what's the status on my stereo. I got a text back "who this?" I stated back the only person that probably been talking you about a stereo for the last 2 weeks. She never responded back. Around two hours later I decided to go to the dealer and deal with the situation and everything went downhill from there.
From here on out I dealt with the Manager named Eric. He was dealing with the situation now, I told him the issues and he stated that he would help that they will do their best to get it back. He said he will give us a call back. This is one routine that they kept doing, “write” down your number and call you back. I didn’t see the point because they never did call back.
This is very upsetting not only did they take my system that was installed my Eclipse they also took my stock stereo. They stole my second one ad never return it. Also they lied about my car stereo system going to be return to me. Not today is May 16, 2013 and nothing has been resolved.

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I purchased a Mitsubishi Outlander ES from on March 3, 2013, and I am very happy for having purchased it from this dealership. They worked to give me a fair price on both my trade-in and the car that I purchased.

I highly recommend anyone interested in purchasing a Mitsubish visit this dealership and ask specifically for Marianna and Eric, whom I purchased my own car from. They were both transparent and courteous throughout the entire transaction. Their approach was more consultative than salesman-like. They will help you find the right car within your budget.

Moreover, their outstanding customer service continued after my purchase, when Marianna actually helped me set up the blue-tooth in my new vehicle. I am impressed with the quality of service and consideration from these two employees.

Highly recommended!

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I went in looking for a pre-owned truck. I found one that I liked and they were able to make it fit in to my budget with the right price and even beat my credit union rate. Thanks guys. Great job.

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We had a very good experience at the dealership. Jon was our sales manager and Eric was our financial manager, both very helpful. We got a really great deal on a new Outlander with 3d seat and 4wd. Then they offered a top dollar for our 2 trade-ins and as the result we went ahead and bought another Outlander sport (2d car in 5 days) from them. Also, quite an incredible deal. They have the flexibility and do not make you tired with the application process, no pressure. Everything went quick (although we did spent some time bargaining, and we got what we wanted :)).

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I bought my second car from this dealership. Each time I have left this dealership I was very impressed and satisfied with my cars. The service and professionalism at this dealership is 5 star in my opinon. I wil definitly buy my next car from them.

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We bought a car for my son a couple of weeks ago (the second one we purchased there) and got a great deal!! He's in love with the car and hasn't had a single problem with it. The person that helped us was extremely helful and knowledgable!!!

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I purchased a used BMW and have not had any problems with it. Remember, purchasing a used vehicle always runs some risk, so do your homework prior to negotiating with the dealership. I confirmed my vehicle had not been in an accident, I confirmed my car was in good running condition by having my personal mechanic check it out. You have to take some accountability and have all your bases covered prior to going in. I have a great car, got a great price and would highly recommend So. Coast Mitsubishi...and I'm a girl, so no excuses guys.

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Do not EVER buy a car from here. Bought a car on December 30th. They offered me a really good deal, but before I bought the car, I checked on all repairs that needed to be done and verified multiple times that the vehicle had no frame damage, by word and through Auto Check. I also told the dealership that I wanted an extended warranty on this car. If one wasn't available, I wouldn't buy the car. They told me they had one, and sold it to me. Multiple issues have arrived soon after. The due bill was not properly completed. For the life of me, I don't know how you can mistake the cause of a driveline shaft. They said it was a misbalanced wheel. Turns out it's loose engine and transmission mounts. Since I had no faith in their service department shortly after that, I took it to an independent mechanic to repair through use of the extended warranty. Find out that the warranty turned down the repairs because the warranty was never put into effect. I was real upset and talked with Eric about it, who said he would get it handled. Two weeks later, he says there is no extended warranty available for the car. This really infuriated me. The owner, Abbas Ahmadi (NOT Chuck Bien), said he would make the warranty happen. We resubmitted the paperwork for the warranty. A week later, it comes back again denied. At this point, I wanted them to take the car back and give me my money back. The sales contract shows an extended warranty, which can not be given to me. I gave them a total of 3 and a half months to get it resolved, and they didn't. Eric kept dragging on, saying that it would take time to get it authorized by the owner. At the end of it, he said they wouldn't take the car back, but they would take it in as a trade in. I insisted this was unacceptable. Eric tried to make it sound like I did something wrong and that it was my fault. They said that 'as a favor' they would by the car back for $5000 below was the payoff was and that was their final option. I was also told by a different sales manager from the Victorville store, who was temporarily at South Coast for the day, that the owner would not talk to me, and that if this issue escalated, it would involve Chuck Bien, who is the CFO and the company's attorney. I did some research and found no evidence that Chuck Bien is an attorney nor is he accredited with any state bar. Now I have a car with no warranty, which I paid for, repairs that were never done correctly, AND to top it off, the car had frame damage, which apparently was repaired. This was lied about. Long story short, I haven't driven the car since they refused to help me, and I won't because the car can't be repaired among other reasons. It's going to be a long legal headache for me, but now it's the principle of the matter. Don't buy a car here, new or used. Period.

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Sales manager Chris seems to be friendly at first but then shows his true colors which is bad. Guy isn't willing to negotiate, his way or the highway. Talked about how they need to sell vehicles so that they can pay their bills yet isn't willing to sell me a vehicle at a reasonable price. I asked if he could email me and said he would within 5 minutes but never did do so. Avoid this dealership and the sales "manager" who claims he needs to sell vehicles but really doesn't want to.

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I purchased a toyota hylander hybrid from this dealership because i was having really bad car problems, i gave $2000 dollars down and to get the car i needed to pay $1500 more so i asked for 30 days to pay the rest, after 3 days of having the car i received a statement from my bank with an overdraft fee of $35 dollars, since it was too late i waited till the next day to call Eric the sales manager, he told me over the phone that in the end there was a problem with financing the car and i needed to find a coosigner even though i specifically told them from the start what my situation was so i asked him what would be the next step and he said that i needed to return the car, i asked if i had to be there at a certain time but he said no, that i could stop at any time and all i needed to do was fill out some papper work and i was going to get my deposit back. I work at Venice Beach, i live in East LA, and the dealership is all the way to Costa Mesa, since i was going to return the car, after work i head home to pick up my wife and i also asked my father to follow us in his car so he could help us get back home, when we arrived the first thing they asked for was the keys and right away they went to inspect the car they had me wait for about half an hour just to hear from Eric say that his office was closed and that he wasnt able to write me a check at the moment but he promised that the next day it was going to be available, i didnt wanted to be rude even though he said a different thing over the phone so i asked him if i had to call him directly but he said that it wasnt necessary, that he was going to email everyone, so if i called they should know about my case. The next day i called to see st what time my money was going to be ready only to find out that Eric was on vacation and that they could not help me until he got back which was going to be on a week or so, i thought it was a joke but they were serious, i asked to get his phone number or for them to call him but they said it was not possible to call back four days later to see "IF" he was back. At this point am only getting more frustrated over the fact that Eric lied to me. He could had atleast told me an exact day to bring the car back or told me about his vacation or tons of diferent things that he could had done, am pretty sure i could had understood but to lie? Thats extremly rude. I had called over and over to get help from someone else so i found out that the person i needed to talk to was Chuck the supervisor i believe, it took me 2 days to finally get a hold of him and in the end he said he was going to call me back tomorow and that he needed to wait for Eric to get back to see what was happening. ( Am still wondering, DONT THEY HAVE CELL PHONES? ) From the start they have made me waste money, gas, minutes from my cell phone, and specially time. When i gave the downpayment i paid it cash from the start and when they told me to bring the car i went in as fast as posible as soon as i got out of work so i dont see why i have to be chasing people down just to get back my money, at this moment am still confused on whats going on and am stuck with no money and my old car with alot of mechanical problems. I wish there was a place to call to comment about the way they treat their customers.

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