Reason for Visit: Service
I recommend this dealer: No
My Review of South Motors BMW:
As the old saying goes; “When you are a prospective client they wine and dine you with smiles, once you become a customer you get royally screwed.”
My salesperson “Johnny” is a true salesman, all smiles and jokes. The Sales manager, they keep him in the back with the Finance Mangers to avoid showing their sharp teeth. So be ready to negotiate…..for hours (it took me 10 hours) to get the price you want.
The service/maintenance department at South Miami Motors should come with a warning billboard.
“We are incompetent and don’t know what in the world we are doing”
This departments favorite line is “But, BMW gives you a 4 year/50K miles free maintenance on your car.”
The only problem is these guys do not do the scheduled maintenance required. Instead they cut corners to avoid doing the scheduled maintenance and getting the cars out faster. Cutting corners is not the way to do business, because at the end the customer really gets it good in the end. I thanked my lucky star for having purchased the "Safe Lease - Excess wear and tear protection plan". This plan protected me by paying South Motors the arm and leg they demanded for the excess wear and tear they could have avoid with proper maintenance.
I do not recommend BMW South Motors and strongly advise all past, present, future customers to know whom they are dealing with.
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