SouthWest Ford Weatherford

Oil change Came in for the first oil change for my 2019 f250 Went in at time as promised and came out within and hour. Friendly service Came in for the first oil change for my 2019 f250 Went in at time as promised and came out within and hour. Friendly service More

Recall issue I was very pleased with my experience. I had 2 recalls on my car and Chris Banks took care of everything. Warren the shuttle driver drove me home an I was very pleased with my experience. I had 2 recalls on my car and Chris Banks took care of everything. Warren the shuttle driver drove me home and picked me up the next morning. I highly recommend Southwest Ford. More

Take Job Made Appt stating I needed rear brakes replaced... not checked. Get to Appt and 1 hr later WS told the had to go get pads. I was shocked a Ford dealer Made Appt stating I needed rear brakes replaced... not checked. Get to Appt and 1 hr later WS told the had to go get pads. I was shocked a Ford dealer did not have these in stock. 2 1-2 hrs later a NAPA van shows up with my brake pads. Took 4 hrs with Ana Appt to to a 2 hr job. Service advisor was polite but claimed Was not aware of the time frame getting pads. Always had good service but this was not one of them. More

Outstanding Service and Integrity I spotted an Infiniti QX 80 that had low miles and looked to be in good shape on the Southwest Ford website. I immediately scheduled an appointment a I spotted an Infiniti QX 80 that had low miles and looked to be in good shape on the Southwest Ford website. I immediately scheduled an appointment and met with Devin and Hunter in the used car section. They were warm and friendly. They were not pushy and were mostly interested in providing a vehicle that met my needs. Without much haggling, we made a deal on a vehicle. The deal required them to replace the windshield and tires. I was concerned that I might end up with a type of tire that was not of the highest quality. They told me that they would have to research the cost of a new windshield and how to economically get this done with rain sensing glass. I was a little concerned. Incredibly, they put new top of the line $1000 Michelin tires on the vehicle and replaced the windshield at a cost of $1600. I was very surprised at their willingness to exceed my expectations and never once did they try to renegotiate the deal. Great integrity and customer service not common in the car business. I will do business with them again!! More

Justin Sample-excellent experience buying my Ford. Justin was very helpful and professional. I had been to a few other car dealers and felt they were not honest with me. I did not feel that way with Ju Justin was very helpful and professional. I had been to a few other car dealers and felt they were not honest with me. I did not feel that way with Justin which is why I chose Southwest Ford to buy my new car. Justin was very friendly, honest, and patiently answered all my questions. Thank you Justin. More

Ownership of service I scheduled my service for a same day appointment. When I arrived they advised me that They didn't see it in the system. They didn't make excuses or p I scheduled my service for a same day appointment. When I arrived they advised me that They didn't see it in the system. They didn't make excuses or placed blame on anyone. They simply took ownership of the service needed and took care of my needs. More

Air bag recall and lifetime warranty repair It took 2 weeks to get an appointment to have the air bags done and it does not look like it was done. I wanted to have the look at the body that they It took 2 weeks to get an appointment to have the air bags done and it does not look like it was done. I wanted to have the look at the body that they repaired and they put a lifetime warranty. They want $92.00 an hour to check out if their work is coming lost plus they need another 2 week lead time before they can look at it More

Appointment not kept Scheduled service at a very specific time, truck was moved outside and sat there 1 and half hours. I had to ask the service rep two times about the st Scheduled service at a very specific time, truck was moved outside and sat there 1 and half hours. I had to ask the service rep two times about the status of the repair, the last time i had to tell the service rep that i had an appointment and that I had scheduled my appointment for a reason either get it into the shop or bring the vehicle back without the repair. Vehicle finally brought into the shop at 3:30 and finished by 3:55, 25 minute repair that I had to wait for 2 hours. Again scheduled the appointment in advance, dont know why I have to find the Service Rep and constantly ask about the status. More

Great service I came in for for the Southwest Promise. I came at a busy time but they got me in and out as quick as they could. I came in for for the Southwest Promise. I came at a busy time but they got me in and out as quick as they could. More

I love my service advisor!!!’ Chris Brock advocates beautifully for me and is a great communicator! I feel confident with the care my vehicle receives at Southwest Ford. I didn’t r Chris Brock advocates beautifully for me and is a great communicator! I feel confident with the care my vehicle receives at Southwest Ford. I didn’t realize that I’d fall in love with Ford until it was too late. There’s no going back to Toyota now. More