Southern 441 Toyota

I purchased a vehicle from Toyota Southern and 441 on 9/25/22. This should have been a happy moment being my first new vehicle unfortunately I was robbed of that joy due to finding a roach infestation. O 9/25/22. This should have been a happy moment being my first new vehicle unfortunately I was robbed of that joy due to finding a roach infestation. On Monday 9/26/22, upon preparing to enter the vehicle with my 5 year old I found six roaches. One roach actually ran acrossed my child’s carseat and she had a panic attack. I called the dealership as soon as they opened and didn’t receive a call back until 3 hours later. I followed up with multiple calls before finally receiving a call from Gigi to resolve this issue. Gigi stated I would get a loaner car and my car would be bombed 3 times and then detailed. I asked for a second car key for free because of the inconvenience of the roach infestation and she agreed. On Tuesday 9/27/22, I received a call from Gigi and I was informed I had to pay $150 if I wanted a second car key. I called back to speak with the sales manager Juan Munoz. I expressed my frustrations. I requested an extended 72 hours to make a decision on whether this was the right car for me. I also asked for a duplicate key. I explained I never received an apology from any of the staff members and no one was being empathetic about this whole situation. He was very condescending to me. He stated “We have your car in service don’t’ we?” “What else are you looking for?” “It’s common to find roaches in cars in south florida” “You can come and pick another car” (on 9/25/22 I did take a look at another 2021 Rav4 and that vehicle also had a roach crawling on the door) “Or you can come back to take back your car” On Wednesday 9/28/22, I received a call from Gigi and was told my vehicle was ready for pick up. I informed her that there is no way its ready being that it has only been 2 days since I dropped it off. I was originally told it would be bombed for 3 nights then detailed. She told me that it’s bombed for one night and then detailed. They were more concerned with obtaining their loaner vehicle prior to Hurricane Ian passing by the West Coast. On Saturday 10/01, while driving an adult roach crawled on my dash board as photo shows above. I called the dealership immediately and spoke with my sales rep Wansly. I was told that on Monday I would be receiving a call from the service department. I am extremely upset and worried. I find this whole thing disgusting, unsanitary and a health hazard for my child and I. It is also dangerous to be driving and see a roach on the dashboard. I have researched and roach infestations are “not common” and “normal” in Florida when buying cars as Juan Munoz the sales manager told me. I feel like I am being taken advantage of because I am a woman. I have been nice and respectful to the staff. I still have not received a call back. I called twice at 10:30 and again 12 on 10/3/22. Since Saturday I have killed 4 additional roaches. Please get back to me ASAP. Please help resolve this for me. More

Had a great experience. Steve Resavy was professional and knowledgeable. Woul recommend him for your next purchase. Steve Resavy was professional and knowledgeable. Woul recommend him for your next purchase. More

I visited Southern Toyota yesterday in the hopes of purchasing 2 vehicles. We figured it would be a long shot with the current state of the car industry. Our sales consultant Carlos made every bit of t purchasing 2 vehicles. We figured it would be a long shot with the current state of the car industry. Our sales consultant Carlos made every bit of this possible! Carlos was funny, friendly, knowledgeable and efficient. He assisted us with test driving and getting the two cars that we really wanted for an awesome deal. Carlos is the MVP! He’s definitely changed my experience with purchasing a car. I will definitely go back just for Carlos to help me with any future purchases. More