Southern 441 Toyota

After researching a used vehicle we were interested in test driving & considering for purchase, we were contacted via email & phone by Stephen Resavy, the sales consultant. He was pleasant on the phone, test driving & considering for purchase, we were contacted via email & phone by Stephen Resavy, the sales consultant. He was pleasant on the phone, thoroughly professional and welcomed our availability to visit a few hours later. In person, Stephen was extremely focused - answered all of questions & exceptionally knowledgeable. The test drive allowed my wife & me the opportunity for an unhurried & complete evaluation of the car. It was the most unpressured and relaxed experience in looking at a used car we ever had! While we didn't purchase the car - which was was only about price & trade evaluation - Stephen's genuine enthusiasm and excellent effort was a splendid treat! We look forward to keeping in touch with him & hope to work with Southern 441 Toyota down the road! More

Stay away from this dealership. They are straight up scammers. We bought a brand new vehicle from Carlos Fonseca, just to find out that he knowingly sold us a car with a major paint They are straight up scammers. We bought a brand new vehicle from Carlos Fonseca, just to find out that he knowingly sold us a car with a major paint defect. Less than 24hrs later it's back at the dealership. Multiple employees looked at the car over including Tim Saunders from service, their sales manager Alberto Bahler, and another manager James who admitted the substantial cosmetic defect. They kept the car for a week trying to fix it and it took us multiple trips and calls to Toyota corporate for them to finally exchange the car. Their general sales manager Roberto Nunez promised a "key to key" exchange for an identical model and there would be no extra charges, their finance manager Charlie Munoz reassured us that there would be no extra charges as well, except that we just found out that not only they charged us an extra $2,000 on top of what we paid on the original car, but they've also left the loan from the defective car still active on our account. We are still unable to resolve the issues because as soon as any of them pickup our calls they raise their voices and drop the receiver. Absolutely unreal. This is not just bad customer service but is straight up malicious behavior on their part because they have caused us so much harm and grief in the past two weeks. Truly a car purchase from xxxx. More

I had a horrible experience purchasing a brand new truck online. Jeremy helped order the truck online. Skylar assisted by providing the bottom line price to be paid once the car arrived. Both Jeremy or Skyl online. Jeremy helped order the truck online. Skylar assisted by providing the bottom line price to be paid once the car arrived. Both Jeremy or Skyler were not available when the truck arrived so I was assigned to Pedro. Pedro was no help providing all the costs associated with my truck. Skylar quoted $40k bottom line and Pedro slyly increased the price to over $46k by adding dealer service fees, maintenance fees, gap and a supposedly non-negotiable dealership package. Frank, the finance manager, was totally taking advantage of my lack of knowledge for buying a new car! He never showed me my contract or the detailed purchase information. Instead, He wrote my monthly payment on a piece of paper and explained the costs. I was overwhelmed and under experienced, which led to my HUGE mistake by signing the contract electronically without even viewing what I was signing. They even rushed me out the door with my new truck without giving me a copy of my paperwork. I had to go into the dealership the next day to request a hard copy, which they put on me snarking that I was in a hurry! When reviewing the actual paperwork I noticed they charged me $4k worth of service and maintenance related charges and gap insurance. This doesn’t include that supposed non negotiable dealership package which I feel was a lie and was negotiable. They totally took advantage of my situation needing a car and by not showing me what I was purchasing. Do yourself a favor and find another dealership that actually cares to provide you with a fair deal! This dealership will take you for every penny you're worth! More