Southern Acura Newport News

Ben was the most pleasant salesman I have ever met. He was very friendly and was an expert on cars. He showed me the value in what I was purchasing and I never felt like I was overpaying as I have in the was very friendly and was an expert on cars. He showed me the value in what I was purchasing and I never felt like I was overpaying as I have in the past. He was GREAT!He answered all of my questions and was able to match me with the car that was perfect for me and my family. More

Great experience at Hall Acura Newport News. After 30 Great experience at Hall Acura Newport News. After 30 years of purchasing used cars I made the decision to own a new vehicle. Expecting to be over Great experience at Hall Acura Newport News. After 30 years of purchasing used cars I made the decision to own a new vehicle. Expecting to be overwhelmed by a sales force at the front I came prepared , entering through a side entrance. Casually I walked around the showroom floor and viewed the available models on display. Not until I was ready to ask questions did someone acknowledge me and made themselves available to answer my questions. I felt comfortable at the dealership and reccomend anyone intertested in a buying an Acura, this is where you need to go. After doing my homework on the cars being offered and comfortable with the price range in mind beforehand, it was obvious to me that introduction to a sales person was next in line. Enter: Ben Sumter., very nice man to deal with. Again, no high pressure. We test drove a variety of Acura's. Allowing me the flexibility of taking it out on own was by far the most unexpected service he offered. Via e-mail Ben and I kept in touch regarding the car in mind. He was very flexible in accomadating my schedule and answered any questions I had in a timely manner. Availing himself to meet my requests. Like it--want it--how much is it? Time to talk money? Meet Jack Anderson. Fast thinker. Has your best interest in mind and dealer's best in hand. Reasonable man, very personable, willing to negotiate. Decided to buy? You are greeted by the finance mangager and wisked away to Nate's office where your options are explained through obligatory video and printed lists. You may opt-out or add on at your discretion. Nate is very financial savy and will run a variety of payment options at your request. Thanks to all at Hall Acura, This has been, and continue to be a wonderful car buying experience. Sincerely, \ Ed Co. More

I brought my car in to have it looked over and to get my 30000 mile service done. everything in the dealership was nice and courteous. mike kline was my advisor and everything went very smoothly and i was o 30000 mile service done. everything in the dealership was nice and courteous. mike kline was my advisor and everything went very smoothly and i was overall very pleased with my visit. i got my car back by the time that i requested. i had a doctors appointment and i couldn't be late and mike assured me that it would be done in time and it was. im definitely going to bring my car back in and i would recommend mike and hall acura to others. More

I came in for a regular service; oil change. The service advisor; Mike, was very nice and explained that I needed other services for my MDX. He said that it would take 2-3 hours, and offered me a loaner veh advisor; Mike, was very nice and explained that I needed other services for my MDX. He said that it would take 2-3 hours, and offered me a loaner vehicle. When he gave me the keys to the loaner ... I HAD NO IDEA ThAT HE WAS GIVING ME A 2009 MDX! My MDX is a 2004, so the "experience" of driving a newer version of my vehicle was great. On my return to the dealership, Heyward Williams greeted me in the service dept and took me to the cashier. I was very surprised to find my vehicle was pulled up front and was even cleaned. My service experienc was more than I expected. I didnt want to spend as much as I did, but as explained my my service advisor, the services were needed and along with a 2009 loaner car, it couldnt have been any better ... GREAT job Mike K & Heyward. See you in 4000 miles :) More

I WAS BLOWN AWAY WITH THE THE SERVICE. THE PROFESSIONALISM WAS UNBELIVEABLE. AS SOON AS I ENTERED THE DOORS I WAS GREATED WITH A SMILE AND A GOOD MORNING. THEY WERE ALREADY WAITING FOR ME WITH PROFESSIONALISM WAS UNBELIVEABLE. AS SOON AS I ENTERED THE DOORS I WAS GREATED WITH A SMILE AND A GOOD MORNING. THEY WERE ALREADY WAITING FOR ME WITH MY APPOINTMENT READY AND I DID NOT HAVE TO WAIT. I WAS ALSO NOT EXSPECTING SOMEONE TO DO A COMLPETE WALK AROUND OF MY VEHICLE WITH THEM POINTING OUT LITTLE THING I DIDNT EVEN NOTICE. IT WAS QUITE IMPRESIVE IF I DONT SAY SO MY SELF. I TO WAS GREATED BY THE SERVICE MANAGER AND WAS SHOWN TO THE WAITING ROOM THAT HAD COMPLEMENTRY BAGELS AND COFFEE. THEY HAD ME IN AND OUT IN A FLASH. THANK YOU HALL ACURA OF NEWPORT NEWS IM GLAD THAT YOU CARE ABOUT YOUR CUSTOMERS AS MUCH AS YOU DO. IT SHOWS ........ SEE U SOON. More

I had excellent customer Service, as soon as I arrived to the dealership. I was treated very respectful and everyone was very professional at all times. I really liked how they did not have any "sales" press the dealership. I was treated very respectful and everyone was very professional at all times. I really liked how they did not have any "sales" pressure issues like most dealerships. They were very upfront on everything and price. They treated everyone the same no matter what. I was very observant and watched how detailed and patient they were with everyone. They accommodated me with whatever I requested and wanted. There was no "settling" with anything. I really liked that. I continue to have excellent customer service always and anytime I go there, whether I am there for service or buying something extra. I had an excellent buying experience at this dealership and continue to have excellent customer service. The only reason I gave a 4 on "price" question is because even though they gave a good price on my trade in, I would have liked a little more. More

All employees were very curious and professional. Environment was low pressure, salesman was very upfront about price and all fees (no surprises). Only complaint is they screwed me on my trade in, p Environment was low pressure, salesman was very upfront about price and all fees (no surprises). Only complaint is they screwed me on my trade in, promising one thing over the phone and then offering substantially less in person. However, I had already put a deposit on my car, so I was kind of stuck and their offer was at least better than Carmax's. More