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Southern Buick GMC Virginia Beach - Service Center

Virginia Beach, VA

4.0
296 Reviews
Call Service Center (757) 340-0800

296 Reviews of Southern Buick GMC Virginia Beach - Service Center

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February 09, 2024

In and out. Boom. Just eleven more words, you say? How dare you. Silly goose. More

by CUBEELSATURNIV
Recommend Dealer
Yes
Employees Worked With
Frank(i think), Will, TR or RT, and Breanna. A new woman whose name I can't remember was doing an absolute great job for being new. She exceeded being New.
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Feb 13, 2024 -

Southern Buick GMC Virginia Beach responded

We appreciate your 5-star rating!

February 08, 2024

Was just doing a state inspection then was told we have to pay some certain amount but when I got a text message it's more than that they called us so late then was told we can get our car the next day and More

by JEREAN8
Recommend Dealer
No
Employees Worked With
Jimmu
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Feb 09, 2024 -

Southern Buick GMC Virginia Beach responded

"JEREAN8" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 08, 2024

Service is good but need more service writers. David and Mike are definitely hustling hard but need help to juggle all of the workload. More

by carlosian1
Recommend Dealer
Yes
Employees Worked With
David
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Feb 09, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 07, 2024

Nice, friendly staff. It seems they're understaffed causing 2+ hours wait for a scheduled oil change. I'm a 30+ year customer of this location. More

by OBCORNING
Recommend Dealer
No
Employees Worked With
Lincoln service
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Feb 07, 2024 -

Southern Buick GMC Virginia Beach responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernbuickgmc.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 07, 2024

Friendly, prompt, courteous Rt was informative and courteous. Work was performed promptly. Communication was excellent. Overall very good experience. More

by CHRIS@AQUALEISUREPOOLS.COM
Recommend Dealer
Yes
Employees Worked With
RT Ives
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Feb 08, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 07, 2024

Professional, quick, attentive Service was quick, told me the complete process, had no questions Outstanding More

by kentj.cooper
Recommend Dealer
Yes
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Feb 08, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 07, 2024

Good experience Had a nail in tire and they replaced the tire. Had tire picked up and installed within hours More

by tbarcus1997
Recommend Dealer
Yes
Employees Worked With
Scott Easton, Scott Easton
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Feb 08, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 05, 2024

Very good every professional They greeted me well they talked to me well and they think me very nice More

by drccrd2468
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 08, 2024 -

Southern Buick GMC Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 07, 2023

The service staff was very helpful and knowledgeable. They not only lead this old horse to water, but they help me drink too. More

by hudson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
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Nov 07, 2023 -

Southern Buick GMC Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 31, 2023

Learn from my mistake and stay away from this dealership. I dropped my car off in Dec. 28, 2022 and was told that they are two months behind on service work. Well their understanding of 2 months is way off t More

by Mnowland1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Owens, Steve Hug, Lindsay Foley, Rick Hines
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