Southern Chrysler Dodge Jeep RAM Chesapeake

Another great service by Angela. I was able to get my vehicle done the same day. I was able to get my vehicle done the same day. More

My visit was excellent! !! I would recommend service with this location Customer service was on point!!! !! I would recommend service with this location Customer service was on point!!! More

Angela Johnson was AMAZING! ! She understood my needs concerning my car and answered all my questions. ! She understood my needs concerning my car and answered all my questions. More

Professional, helpful, follow up and provide great service. Nicole and team are what brings me back to this service department! service. Nicole and team are what brings me back to this service department! More

Understood my needs concerning my car and Angela Johnson was VERY HELPFUL Helpful, knowledgeable Accurate about what I needed was VERY HELPFUL Helpful, knowledgeable Accurate about what I needed More

Took my truck in for two issues - overheating and shaking when driving over 70 mph. The overheating issue was my water pump and covered under warranty. Road force balance was recommended for the shaking. I when driving over 70 mph. The overheating issue was my water pump and covered under warranty. Road force balance was recommended for the shaking. I was charged $175 "diagnostic fee" for each issue. The only "diagnostic" done for the shaking was taking my truck out and driving it and then making a recommendation for a service to see if that identifies the issue. Then when asked about why the diagnostic fee for the water pump wasn't covered by the extended warranty, I was told the provider denied paying it. When I called my provider, they said they would cover it. I asked the service advisor to call back to the provider and get the diagnostic fee added to the repair cost, that didn't happen. When I finally got the warranty work completed, I was informed that the warranty company didn't cover the entire cost of the repair and I was responsible. I was never informed before paying that the provider wasn't covering all the work. I asked for a complete breakdown of everything to include the shop time, water pump price, etc. and what the provider said they would cover. I was told that the "email" that provided the information from the warranty company couldn't be found. I was also told by the service advisor that they would talk to the service manager about refunding me the $175 diagnostic fee to take my truck for a short drive and email the warranty company to get a copy of the email that said what they would cover cost wise. I have yet to receive any response and feel that they service department is being shady and trying to rip off it's customers More

My experience is with the service department. They have been very friendly very knowledgeable and just in general a very nice place to take your car in to get it worked on. Nice waiting room. Ser They have been very friendly very knowledgeable and just in general a very nice place to take your car in to get it worked on. Nice waiting room. Service personnel were very friendly and helpful. I will return the next time I have and I will change or any issue with my Jeep Cherokee. Thank you More

Ordered a battery connection replacement and oil change. Was told my day old battery needed to be replaced. Tire rotation and inspection were performed without my request or permission. Very scammy experien Was told my day old battery needed to be replaced. Tire rotation and inspection were performed without my request or permission. Very scammy experience. Also my ride wasn't called until after I waited in a lobby for my Lyft for 20 minutes, I had to remind them to call. Why would anyone return for service after an experience like that? More

Very intelligent staff who care and put my best interest first. I highly recommend buisness with them. first. I highly recommend buisness with them. More

Every thing was great with the check in and the service performed. I do wish that when making an appointment and dropping the truck off the night before it would have been done closer to noon instead of at performed. I do wish that when making an appointment and dropping the truck off the night before it would have been done closer to noon instead of at near closing time in order to get my truck back. More