Southern Chrysler Dodge Jeep RAM Chesapeake

Made appointment, kept appointment, performed oil change and tire rotation as scheduled, and did this with friendly customer service. and tire rotation as scheduled, and did this with friendly customer service. More

Was told no parts available to order for my recall, which has been outstanding since October 2022. Called mopar and confirmed parts absolutely available to order to fix recall. Have already scheduled an ap has been outstanding since October 2022. Called mopar and confirmed parts absolutely available to order to fix recall. Have already scheduled an appointment with different dealership who have ordered the parts needed. Have had the worst experience with customer service between my vehicle and my husband’s vehicle with this dealership’s service department. Will no longer bring our vehicles there or do any business there. More

Disappointing Customer Service Amidst Vehicle Woes As a loyal customer of Southern Jeep, I was deeply disappointed by the recent customer service I received regarding a recurring check engine light issue a loyal customer of Southern Jeep, I was deeply disappointed by the recent customer service I received regarding a recurring check engine light issue. Three Recurring Check Engine Lights Over the past few weeks, my vehicle has experienced a check engine light illuminating on three separate occasions. Despite bringing my car to the dealership for repairs each time, the issue has persisted. With every visit, I have encountered lengthy wait times for diagnostics, inconsistent explanations, and a lack of urgency. Unresponsive and Unprofessional Staff The service staff has been unresponsive to my concerns. Phone calls and emails often go unanswered, and when I do reach someone, they are dismissive and unhelpful. I have been given conflicting information about the cause of the problem and the estimated repair time, leaving me feeling confused and frustrated. Lack of Communication and Transparency The dealership has failed to provide clear communication about the status of my vehicle. I have had to repeatedly call for updates, only to be met with vague responses or no information at all. This lack of transparency has caused me unnecessary anxiety and inconvenience. Unacceptable Wait Times Despite the urgency of the issue, I have been forced to endure excessive wait times for both diagnostics and repairs. On one occasion, I waited over three hours for my car to be looked at, only to be told that the part needed was not in stock. This has significantly disrupted my schedule and caused me unnecessary stress. Conclusion The poor customer service I have experienced at Southern Jeep has been unacceptable. The recurring check engine light issue has caused me significant inconvenience and frustration, and the dealership's lack of responsiveness, communication, and professionalism has only exacerbated the situation. I am extremely disappointed and would not recommend this dealership to anyone seeking reliable and compassionate vehicle service. More

Getting an appointment was easy. Haley took great care of my truck and kept me informed. Haley took great care of my truck and kept me informed. More

Thank you very much Iam always impressed with your personal n the the outstanding job they all perform !! personal n the the outstanding job they all perform !! More

The staff was prompt, efficient, and friendly. The wait time was minimal. I would recommend this place to any Jeep owner. The wait time was minimal. I would recommend this place to any Jeep owner. More

I would like to have communicated with the technician but it seems as though one can not speak to the technician.. I appreciate Ms Nicole . I bought a part from the pick and pull but I am not sure whether th it seems as though one can not speak to the technician.. I appreciate Ms Nicole . I bought a part from the pick and pull but I am not sure whether they used all of the parts . I did not get any part of it back . I thought I was getting a dianogtic on the engine but it was not just done . I just got the diagnosis on what caused the deceleration of the speed . More

Outstanding customer service and work done on the car. Ms. Haley was wonderful she did an amazing job with communication. Thank you Ms. Haley was wonderful she did an amazing job with communication. Thank you More

They were very professional and respectful,plus they get you in and out of the mechanics shop really fast for what i needed done you in and out of the mechanics shop really fast for what i needed done More

This dealership was helpful in helping me to get the vehicle of my choosing quickly. vehicle of my choosing quickly. More