Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Problems not fixed I took my Jeep there while still under warranty. There was a squeal in the rear and also a squeal when the e-brake engages and disengages. For the squ I took my Jeep there while still under warranty. There was a squeal in the rear and also a squeal when the e-brake engages and disengages. For the squeal in the rear they replaced the driveshaft but the part for the e-brake was on national back order so it wasn't fixed. The squeal went away for about a week and came back. I took it back to get checked out. I had to ride with the service manager and he told me he couldn't hear anything even though it was clearly there. The service person who wrote the service ticket took a ride and was able to hear it. They ended up replacing the passenger side wheel bearing. The part for the e-brake was still on back order so not fixed. Again after a week the squeal came back and the check engine light came on. Took the car in for the light and they replaced a sensor in the engine. The squeal was not fixed. A couple days later the check engine light came back on. Took it back in and they replaced a part. Asked about the e-brake part, still on back order and the squeal in the rear of the vehicle is still there. The jeep is a 2015 purchased brand new and only has around 28K miles. It seems that the problems are not getting fixed at this service department. I guess I will have to find somewhere else to take it. More

wring service center debacle 7/14/18 @8am. Arrived at service center to be told I was at the wrong dealership. The service rep worked me in . Great CS 7/14/18 @8am. Arrived at service center to be told I was at the wrong dealership. The service rep worked me in . Great CS More

service Everyone was very professional and truly cared about the sales transaction from start to finish. And Joey, service manager was outstanding figure as w Everyone was very professional and truly cared about the sales transaction from start to finish. And Joey, service manager was outstanding figure as well. And the service department crew is awesome. More

Perfect The service was so fast I was in and out of the dealership in 30 minutes. Everyone was so friendly and informative with their help. The service was so fast I was in and out of the dealership in 30 minutes. Everyone was so friendly and informative with their help. More

Jeep service Southern Jeep of Greenbrier provides excellent service, fast and fair pricing. Lamont Berry is the best Service Adviser in the organization. Always Southern Jeep of Greenbrier provides excellent service, fast and fair pricing. Lamont Berry is the best Service Adviser in the organization. Always gives straight forward assessments of service requirements and always with a customer care attitude. More

Very Good & Pleasant to deal with Emily in the Service Depa Have received excellent service from other dealerships as well. The reason I had to bring the vehicle back was because I was told the console was repl Have received excellent service from other dealerships as well. The reason I had to bring the vehicle back was because I was told the console was replaced however that was not the case and the console drink holder broke thus resulting in the dealership having to replace it anyway More

Recall issue solved We had an appointment and got there a little early, they took the car back and within less than 20 minutes had it ready, fast service. We had an appointment and got there a little early, they took the car back and within less than 20 minutes had it ready, fast service. More

Oil change Dropped my jeep off and within 30 minutes my jeep was done, thx Southern Jeep! Very friendly and explained all work throughly and to the point! Dropped my jeep off and within 30 minutes my jeep was done, thx Southern Jeep! Very friendly and explained all work throughly and to the point! More

Can always count on Lamont to take care of our needs Can always count on Lamont in service to take care of our needs we have three vehicles Dodge and Jeep have always had good service. I have a medical c Can always count on Lamont in service to take care of our needs we have three vehicles Dodge and Jeep have always had good service. I have a medical condition and sometimes it can be a challenge for me to try and coordinate my appointments with your service but Lamont always comes through for me. we left another dealership and came to Southern because of their poor service and feel good that we have a dealership that we can rely on to take care of our vehicles. More

Outstanding as usual! Emily is always prepared for my arrival and expeditiously gets my van in for service and then calls me with interim repair status. Well Done! Emily is always prepared for my arrival and expeditiously gets my van in for service and then calls me with interim repair status. Well Done! More