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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
1,894 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,894 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
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March 18, 2018
Lube/oil change and airbag recall The service advisor, Nick, is very professional and he had my oil change and airbag recall completed efficiently. All the staff are great! Thank you v The service advisor, Nick, is very professional and he had my oil change and airbag recall completed efficiently. All the staff are great! Thank you very much! More
by Charger1
Employees Worked With
Nick
Helpful March 02, 2018
Horrible experience I lost a doctors' appt. because they lied on the amount of time it would take to repair a recall issue. They spend an extra hour of YOUR time (that yo I lost a doctors' appt. because they lied on the amount of time it would take to repair a recall issue. They spend an extra hour of YOUR time (that you are expected to lose the money for, waste vacation time) just to go over your car to find a hair out of place and charge $2K for it. Then they lie and say they'll not put you on a mailing list and blame someone else, who blames them for the issue. On top of saying they'd remove me from the list, they lied because I got another one from them. More
by nichollsvi
Employees Worked With
Jerks
February 24, 2018
Service Awesome service. Everyone I dealt with was very helpful and knew what they were doing. I would recommend my friends to take their cars there too. Awesome service. Everyone I dealt with was very helpful and knew what they were doing. I would recommend my friends to take their cars there too. More
by Mwalker11
Employees Worked With
Lamont Berry, Joey Spears, and Jamie Clopp
February 24, 2018
State Inspection & Service Friendly greeting, detailed explanations, prompt service and quality work at a fair price. I've been the owner of several generations (over 30 years) Friendly greeting, detailed explanations, prompt service and quality work at a fair price. I've been the owner of several generations (over 30 years) of Chrysler minivans, all purchased and serviced by Southern at Greenbrier. Keep up the great service. More
by johnjcotthaussr
Employees Worked With
Female service writer, Emmily???
January 02, 2018
wonderful service every time everything is always done on time an done right. I always bring my jeep to service when I need something. Thank you guys for all you do, from the serv everything is always done on time an done right. I always bring my jeep to service when I need something. Thank you guys for all you do, from the service advisors to the tec,s in the shop More
by eddiemac
Employees Worked With
John G.
July 22, 2017
Special Care With Your Jeep Upgrades Fast and Friendly! I had special wheel lug lights on my Jeep spare and they took extra precaution to not hurt anything with it. And not mention it was Fast and Friendly! I had special wheel lug lights on my Jeep spare and they took extra precaution to not hurt anything with it. And not mention it was all FREE since I bought there! More
by Joeky99
Employees Worked With
Service Reps
June 10, 2017
It was good. They are very friendly and courageous. Fixed everything that needed to be fixed so it could pass inspection. A rental was given until my jeep was read They are very friendly and courageous. Fixed everything that needed to be fixed so it could pass inspection. A rental was given until my jeep was ready because the work fell under my extended warranty. I also received and oil change and 23 point check. Very satisfied. More
by sarah waddler
Employees Worked With
Lamont Berry and forgot the salesname his #7577175323 i think
September 28, 2016
Great service!! - cheyennejh@aol.com Polly McAlea was very helpful, and excellent customer service!!! thank you very much!!! she really help me and gave me and excellent quote, even gave Polly McAlea was very helpful, and excellent customer service!!! thank you very much!!! she really help me and gave me and excellent quote, even gave me a great discount. More
by cheyennejh
Employees Worked With
Polly McAlea
September 08, 2016
Shady Service rep stated it would be $89 for the diagnostic test to see the problem and that $89 would go towards repairs if we choose to do them. We had o Service rep stated it would be $89 for the diagnostic test to see the problem and that $89 would go towards repairs if we choose to do them. We had our ABS light on and check engine light on. Once they called with the outrageous price to do the work, we told them no because I called my local mechanic who said he could do the work for $1000 less. When we picked up the car from them they billed use for 2 diagnostic tests saying because the car had 2 lights on and it's 2 separate problems. We were only told the total would be $89 if we chose not to use them for repairs. The service rep wrote another $89 on the check sheet after we had told him we got a much better quote. I'm no car genius but I know you only hook the diagnostic machine up once and it tells you the error codes for the vehicle problems. Extremely shady dealership with poor customer service. Service rep said he told us the day before that it was $89 for each problem which is not true. Paper work showed $89 written in hand next to each problem we told him which could have been added after the fact. The service rep couldn't even remember our names but apparently can recall exactly telling us it was $89 for each diagnostic problem which is a blatant lie.the only explanation I can come up with is they were not happy I found somewhere else to do the work for $1000 cheaper and decided they needed to make more money off us because we weren't doing the work with them. More
by Rippedoff35
Employees Worked With
Paul
August 29, 2016
Just don't THIS PLACE IS A JOKE. They are the rudest people I have ever dealt with. They'll keep your truck in the service department and won't give you any kind THIS PLACE IS A JOKE. They are the rudest people I have ever dealt with. They'll keep your truck in the service department and won't give you any kind of updates. Jeff is the most unprofessional man I have ever seen in the automotive industry. More
by Country3
Employees Worked With
Jeff
