Southern Chrysler Dodge Jeep Ram Newport News

Tge initial staff displayed an indifferent and unwelcoming attitude when I first arrived, like they were doing me a favor instead of showing appreciation for my custom..The oil change service and unwelcoming attitude when I first arrived, like they were doing me a favor instead of showing appreciation for my custom..The oil change service and state inspection took an inordinate amount of time of about 3.5 hours compared to that of my regular Southern Ford dealership, which takes less than 2. I didn't go to this time only because of their previous online booking issues, which is now fixed. I'm a retired mechanic, and I know how long this should take. I was also not given clear information on which side engine mount was found defective to prevent passing inspection either because after being told it was on the right side, there wasn't clarification whether the technician was viewing it from the driver seat or vehicle front as the right side looking from inside the cabin doesn't appear broken when I tested it at home, just as he had in the shop. I expected much better from a Southern dealership, and I don't, plan on using this particular Chrysler dealership again. More

Really professional, patient and extremely dedicated in helping us get what we wanted They were also caring and respectful of our faith helping us get what we wanted They were also caring and respectful of our faith More

I was sold a “new truck” to only find out it had the entire fuel system replaced by A PREVIOUS PURCHASER. Sales never told me and I’m having problems with the truck. This has been brought tonsils manage entire fuel system replaced by A PREVIOUS PURCHASER. Sales never told me and I’m having problems with the truck. This has been brought tonsils managers attention and I’m waiting on what the final outcome will be. I would expect a major dealer, such as RAM to make this right. More

Thanks for the service . .. We appreciate you commitment and customer service. See you on the next time around .. We appreciate you commitment and customer service. See you on the next time around More

Ruby was absolutely amazing going the extra mile to find the perfect jeep for me during a traumatic time as I had my prior vehicle totaled in bad accident on the interstate where I was hit at over 100mph by the perfect jeep for me during a traumatic time as I had my prior vehicle totaled in bad accident on the interstate where I was hit at over 100mph by a hit and run driver. She is by far an absolute angel on earth and made the experience an absolute pleasure. Working with Russ in finance was equally a wonderful experience. I couldn't be more grateful and will be a southern customer for life after purchasing my second vehicle through southern! More

Trying to contact someone to actually talk to was next to impossible. All numbers go to an automated system and trying to transfer to the department were unsuccessful. Left 2 messages in Monday, online conta impossible. All numbers go to an automated system and trying to transfer to the department were unsuccessful. Left 2 messages in Monday, online contact form on Tuesday, but no return call or contact. Had to go to the dealer to talk to someone. Went in for service 2 days later and they said there was no problem. Reset the code and sent me in my way. Code returned in the morning. Had to go back in and they replaced the part they said was ok the day prior. All in all the staff were ok to deal with but I think the dealership as a whole needs some improvements in customer service. More

This is my goto dealership . I come here for all my car needs and i don't think I'll ever stop coming I come here for all my car needs and i don't think I'll ever stop coming More

They are always friendly and helpful, they make sure the problem is resolved fully before I get my car back. problem is resolved fully before I get my car back. More

Southern and my representative Roger. took great care of my 2020 Journey !!Each time my car needed help it was treated with extra TLC ! took great care of my 2020 Journey !!Each time my car needed help it was treated with extra TLC ! More

I was out of town and I had an electronic issue with my 2019 Dodge Ram 1500 as I was heading home I called the dealership and they were able to give me an appointment the next day to diagnose the issue. I 2019 Dodge Ram 1500 as I was heading home I called the dealership and they were able to give me an appointment the next day to diagnose the issue. I appreciate their concern and attention to fixing the issue, their customer service is outstanding and I will continue to use their services, thank you Roger and Cleon More