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Southern Ford - Service Center

Newport News, VA

4.7
2,171 Reviews

2,171 Reviews of Southern Ford - Service Center

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October 02, 2025

Out standing work,very please with Service on car & very good communication On maintenance that need to Be taken care of. More

by Chicago Blues man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2025

It took three days for them to put four tires on my car but outside of that it was decent More

by Random Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2025

Excellent service! Thanks again! This is the only place I will take my F250. Thanks again! More

by osojames247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2025

My wife and I have been buying our vehicles here for more than 30 y More

by HOOKDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Markus
September 30, 2025

Very helpful and finished the appointment quickly. Very nice and made sure I understood everything. More

by beamer.trevorw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2025

Great service every time I visit this location. Hats off to the team for everything. More

by LINWARDWFG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2025

Stephanie Spangler is great with customer service. The overall phone system at Southern Ford is horrible. You can’t get to a live person. Makes me want to find another dealer that is more customer fri More

by BOB.HORNSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2025

Kevin was great top notch service communication was spot on he is definitely a asset too your service department More

by bharv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2025

Kevin was great top notch service communication was spot on he is definitely a asset too your service department More

by bharv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2025

Great service as usual even through ownership has changed. Please promote Mr. Johnson ahead of piers. More

by JJay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
CURTIS GRUBBS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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