Back

Southern Ford - Service Center

Newport News, VA

4.7
1,977 Reviews

1,977 Reviews of Southern Ford - Service Center

Sort by
April 12, 2025

I am very happy with the service at Southern Ford. I am especially pleased with the services from Alicia Chapman and the service team. I find Alicia knowledgeable, helpful and a joy to work with. T More

by maureencoon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2025

All my requests for service were handled. My interaction with Stephanie was great! She kept me informed as to the status of my vehicle and service recommendations or concerns that arose durin More

by chertle24
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
April 12, 2025

A very nice team of people they treat their customers very nice. I really like them. They were very friendly and gave good information. More

by JOANHGGNS
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
April 11, 2025

Their performances are trustworthy, friendly, respectful and professional experiences. Thank you. I really appreciated them. More

by GIANGRANDE.STEFANIE
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
April 11, 2025

Stephanie is absolutely outstanding. Always delivers what she promises and really knows her job. A pleasure dealing with her. Give her a raise! More

by mstout8895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

I’ve bought two vehicles from Robert Muir, both times he’s made me feel confident about my purchase and made the process easy and stress free. More

by Bushdallasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT MUIR
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2025

Waiting time was great, nice people working there and helpful. Clean place. Did a good job on my SUV. More

by Ah64d@cox.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
April 07, 2025

Great service as usual. I was greeted by the service provider. My car was checking in and it was ready in about one hour. More

by tachapman.2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2025

Great service Great service Great service Great service Great service Great service Great service Thank you More

by M.C.SCARPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2025

Absolutely the worst dealership I have ever dealt with. There are many more outstanding Ford dealerships nearby.. More

by Conor Brodie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEFF DOBSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
...
10
...