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Southern Ford - Service Center

Newport News, VA

4.7
2,176 Reviews

2,176 Reviews of Southern Ford - Service Center

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August 16, 2025

Completely satisfied with the service provided. Had trouble getting through to the service department but overall great job More

by leroy.pierce1964
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

August 15, 2025

Stephanie was fantastic. There was a recall due and she was able to get my state inspection, oil change and the recall done quickly. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 15, 2025

Wonderful every since we had our mkc we had nothing but the best service. And till this day it's still the same. More

by Ddott74
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Aug 19, 2025 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 14, 2025

The customer service is awesome! The attentiveness to the customers needs our impressive. Keep up the great work! More

by COZMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2025

Very professional and supportive. Addressed primary concerns and recommended local businesses to support if necessary More

by bryce.livingston11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 14, 2025

The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEFF DOBSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
1.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
1.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
1.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
1.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2025

Kevin was extremely knowledgable and kept me up to date on the status of my truck as it went through the inspection and repairs. More

by 504RGB3012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 13, 2025

Fast and reliable service. Stephanie was very helpful and professional ?? I am a very satisfied customer ?? More

by DEVO1952
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
Aug 13, 2025 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Aug 13, 2025 -

DEVO1952 responded

You have a customer for life! It has been a pleasure to deal with professionals, thank you 😊

August 12, 2025

Overall everything went very well as usual from start to finish. Great customer service and postive attitudes! More

by Shakeema patterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 12, 2025

200 dollars per diagnostics is literal theft from the consumer. The customer service rep i spoke with over the phone told me that the 200 fee would go back into any repairs that I moved forward with and More

by cstablein119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Dobson is the manager if i recall correctly and he spoke with me because I had a bit if a bad experience and he assuaged most of my concerns.
Aug 13, 2025 -

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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