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Southern Ford - Service Center

Newport News, VA

4.7
1,980 Reviews

1,980 Reviews of Southern Ford - Service Center

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April 07, 2025

Great service as usual. I was greeted by the service provider. My car was checking in and it was ready in about one hour. More

by tachapman.2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2025

Great service Great service Great service Great service Great service Great service Great service Thank you More

by M.C.SCARPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2025

No hassle, no attempts of up selling me products and services. Very happy with service, would recommend. More

by jr99si
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2025

Absolutely the worst dealership I have ever dealt with. There are many more outstanding Ford dealerships nearby.. More

by Conor Brodie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEFF DOBSON
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2025

Always great service and easy to get appointments when I need one for all of my cars More

by BURGII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2025

Stephanie was such a pleasure to work with at Southern Ford. She kept me consistently updated with everything going on with my car and did all she could to assure my satisfaction. She was very kind and I More

by Shay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2025

Pleasant and efficient service! Mr. Johnson stepped in while someone else was on lunch and Markus Mitchell did an excellent job! More

by ajango27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

Check-in was efficient. Check-out was not. I was left waiting for my vehicle that was completed after Edwin went to lunch. I was on-site waiting and no one notified me that More

by swhines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
April 02, 2025

I left my car there and it was ready before I knew it. The process was easy. More

by tyan7168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

Being a blindsided devoted Hall Ford customer, Southern Ford has really stepped it up to become our new favorite trustworthy dealership. More

by HOPEDOEDE
Recommend Dealer
Yes
Employees Worked With
Alicia Jones. I was very happy with her customer service and she answered all my questions. She was very knowledgeable, compassionate and kind. She even made a printout for me of the things we discussed so that I could talk everything over with my husban
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