Southern Ford - Service Center

Customer service representative was extremely professional and efficient. The mechanic that inspected my car did an amazing job. Thank you. professional and efficient. The mechanic that inspected my car did an amazing job. Thank you. More

Dealership is helpful with excellent digital communication and discounts. I really appreciate the genuine care and concern the team seemed to possess for all of the customers in the waiting area communication and discounts. I really appreciate the genuine care and concern the team seemed to possess for all of the customers in the waiting area. More

Ms. Spangler takes the time to listen to her customers. She is very knowledgeable about each car that comes in for service. She is always professional and courteous to everyone she comes in contact with. S She is very knowledgeable about each car that comes in for service. She is always professional and courteous to everyone she comes in contact with. She is a great asset to the Southern Group! More

Stephanie is great! Always pleasant to work with and the service is very professional. My car is older than most and they keep it running. Always pleasant to work with and the service is very professional. My car is older than most and they keep it running. More

Trying to make an appointment sucks. Stephanie is awesome and why I keep coming back. Called got a service center said to just show up following up on a visit a week earlier. When I g Stephanie is awesome and why I keep coming back. Called got a service center said to just show up following up on a visit a week earlier. When I got there was told next appointment was 2 weeks out. Then had to move that appointment and voice mail never made it to Ms Spangler. My daughter had an appointment during the same time period. She left a voice mail with no return call. Stephanie never got the voice mails. We have been with her for a long time. Since southern took over getting an appointment sucks!!!! More

Very good service just takes a little while to get an inspection and oil change done. inspection and oil change done. More

Great service advisors and mechanics which are really the backbone of the industry. Miss the treats in lobby and the rug in service area needs to be cleaned or replaced. Loved the prior loyalty points, and h backbone of the industry. Miss the treats in lobby and the rug in service area needs to be cleaned or replaced. Loved the prior loyalty points, and hope to be reconsidered by management. More

Fast service and very accommodating to the misunderstanding on my appointment time I had set misunderstanding on my appointment time I had set More

In general, they serviced the car within 6 days and with only a deductible from me, which is expected. Rooms for improvement: (1) I was without a car for all but the last 24 hours despite the warranty sayi only a deductible from me, which is expected. Rooms for improvement: (1) I was without a car for all but the last 24 hours despite the warranty saying I was due a loaner/rental if the car was to be held overnight. For whatever reasons, the service manager was unable to coordinate the loaner car for over 36 hours after determination had been made that it was justified. I understand "life" gets in the way, I would expect another service agent to fill in when he was unavailable. I rated Edwin a 4, I would rate the Service Department as a whole as 3 because of this lack of backup. (2) The problem with the car was due to engine coolant being leaked/dumped into the cylinders. When I got the car back, the engine coolant tank was very far below "min", it took half a gallon to bring it back above the "min" line on the tank. I think it is reasonable to expect that service on coolant-leak-related problems would include topping off the coolant, as a courtesy if not an actual "finish" of the work done. (3) I have yet to receive any reply on the questions I texted in reply to the SMS I received from Southern Ford (that indicated "text or call this number"). If it is unreliable or difficult to use, that's a ding on the company. If it is easy to use and an oversight, then it is either a ding on Edwin or an indication of over-working the employees. (This is the "Poor" in the question below about "How was the communication".) More

Very professional, kept me informed, gave me a thorough history of the maintenance of my vehicle and suggested when I should return for further maintenance. history of the maintenance of my vehicle and suggested when I should return for further maintenance. More