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Southern Ford - Service Center

Newport News, VA

4.7
1,939 Reviews

1,939 Reviews of Southern Ford - Service Center

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August 30, 2024

The service area is nice and clean. Stephanie greeted me nice as usual and was very informative. More

by GOPAR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Alicia was fast and efficient. Always a pleasure to visit. My car was back to me in about 40 minutes. More

by HEATHERLYNCH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, SCOTT MIKULEC
August 29, 2024

I was kept informed throughout the process and the repairs were completed in a timely manner. More

by HFAGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

I thank you for getting to my car as fast as you did and getting it back to me. The work was done very nicely the car is running very well thank you. More

by SUSYWRIGHT123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

John went above and beyond to ensure my warranty was valid due to the change from hall to southern. I absolutely endorse John as a superior advisor. That’s why I bring all my vehicles to Southern Ford More

by BONEBANGAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
August 29, 2024

Very polite, curtious and listened to undetstand my problem. Made the complete process pain free. More

by NWHAIGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
August 28, 2024

Great communication when asked questions regarding car inspection. Did not take long to help assist. More

by CASADOSWENDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
August 28, 2024

They got me in and out in two hours with a recall, oil change, and tire balance and rotation. I can't complain. More

by alynch784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
August 28, 2024

The employees are very kind and thorough. They kept me informed about the services they were performing on my vehicle More

by PAMYEATTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Stephanie Is The Bomb! She is Extremely Attentive to my schedule & my car’s schedule! It is Always a Pleasure to pull up to her counter & be Greeted in the Best Professiona More

by JUDYWENGAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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