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Southern Ford - Service Center

Newport News, VA

4.7
1,933 Reviews
Call Service Center (757) 266-4998

1,933 Reviews of Southern Ford - Service Center

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August 25, 2024

Extremely satisfied, very professional, attentive to detail, show that they care an are willing to help you in any way they can. More

by DGRUSSELL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 24, 2024

I needed some service on my truck. Had noise coming from the rear. They fixed it and didn't take long More

by D3onrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 24, 2024

Very accommodating. Provided great customer service and ensured all requests were met. I’ll definitely be coming back. More

by jeromy.d.kapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EDWIN WARREN
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August 24, 2024

Have been working with John for the last couple of years to include several major maintenance items. He is a true professional and honestly the reason why it trust the service department. Always respectful More

by miguibus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
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August 23, 2024

A Great Man, Easy to work with and understanding with what I need. I hope I am able to work with him next time. More

by RKROACH64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
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Aug 23, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 23, 2024

I’m more than happy to give a review but I haven’t received my car yet and it’s been two days so as soon as I get my vehicle, I could upgrade the evaluation. Thank you. More

by BAILEYDESI8
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
4.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

August 23, 2024

Great service,staff always great you with a smile. I enjoy not having to wait long for service to be done. More

by jbatten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 23, 2024

Great service! ! Solved any issues with the car, great overall. Will be coming back if needed! More

by yaradelgado1503
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 23, 2024

It was too long for them to rec parts, kept my car two weeks to repair the axle More

by kdat91redrobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Southern Ford responded

"Kdat91redrobin" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 23, 2024

I have purchased several vehicles from this location. The service has always been excellent. The gentleman who sold me my car in December came out and said HELLO ! More

by MATHENAVENNING68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
Report | Print
Aug 23, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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