Southern Ford - Service Center

In and out fairly quick. ...1 thing needed replaced to pass state inspection. Required headlamp removal to replace bulb,only 2 bolts so pretty quick. ...1 thing needed replaced to pass state inspection. Required headlamp removal to replace bulb,only 2 bolts so pretty quick. More

great service! it was fast and quick and i especially like the video walk-through. it was fast and quick and i especially like the video walk-through. More

Less than honest service. I was charged for an oil filter that wasn’t changed. I was charged for an oil filter that wasn’t changed. More

Staff was extremely knowledgeable, they provided great customer service and my truck was ready within the time they provided. customer service and my truck was ready within the time they provided. More

Very good service with friendly and knowledgeable staff who care about the customer. I will continue to do my business there. who care about the customer. I will continue to do my business there. More

I was very satisfied with the recall on my 2020 F150 wiper arms being able to be performed at my home through the mobile service team. So convenient and the technicians were so respectful of my vehicle wiper arms being able to be performed at my home through the mobile service team. So convenient and the technicians were so respectful of my vehicle and property! More

They found the exact Bronco Sport I wanted and brought it in from another dealer. My only issue was the HARD sell on the extended warranty and the amount of time spent waiting around to close a 80% cash deal in from another dealer. My only issue was the HARD sell on the extended warranty and the amount of time spent waiting around to close a 80% cash deal. It shouldn’t take 4 hours. The salesman Dakota was great, he even showed us a couple magic tricks to pass the time. More

I needed both recall work and replacement on a part I had procured on-line. Both items were done in a reasonable time frame. procured on-line. Both items were done in a reasonable time frame. More

Jon did an excellent job of keeping me informed of the status of my vehicle and working with CASEY BMW to ensure all repairs were made. Jon also worked to ensure that the warranty company covered all rep status of my vehicle and working with CASEY BMW to ensure all repairs were made. Jon also worked to ensure that the warranty company covered all repairs with no effort on my part. More

The biggest complaint I have as a customer would be the lack of communication between the dealership and I. I was told a part would be in on Day A but after numerous calls and left voicemails I never recei lack of communication between the dealership and I. I was told a part would be in on Day A but after numerous calls and left voicemails I never received updates on the part location. It took a conversation with the service manager to get any update on what was happening with my vehicle. More