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Southern Ford - Service Center

Newport News, VA

4.7
1,931 Reviews

1,931 Reviews of Southern Ford - Service Center

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August 06, 2024

I was impressed with the service received. Because I did not have an appointment. I just showed up the morning off and was not guaranteed to be seen but as the day went on I got a message that More

by Desmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Aug 07, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 06, 2024

Service was remarkable and very friendly. Everything was accomplished in a very timely. Stephanie Spranger is great asset for Southern Ford! More

by maglenn2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 05, 2024

They have done service on our vehicles and are honest and usually get things done in the shortest possible time More

by gtownsend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2024

Eddie was excellent to work with. Glad that I chose to have the work done at Southern Ford. More

by DTHOMPSON26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

Service was performed quickly. Since I was waiting, I appreciated that. Stephanie explained what other services I needed. More

by camel51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

Stephanie is always so helpful with us giving us the best way to get the most out of our services. She guides us through the ever changing process of online bookings More

by DODDDEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

Stephanie was GREAT from start to finish! Southern Ford is AWESOME, the Southern entire Southern Ford Automotive Team is AWESOME; I've never experienced anything but 5 Star ser ice from any b More

by Keasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, SCOTT MIKULEC, EDWIN WARREN, MAURICE BENSTON
August 04, 2024

Was a great experience, especially when it looked like they were under staffed for a Saturday. More

by Oden412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
August 04, 2024

Great customer service. Helped me out when I needed them. Would recommend. Guy came through when I need it the help. More

by RIVERA.QUEVIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GUY STEWART
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2024

Service was as expected and the pickup and delivery option was definitely a great bonus. More

by DRITCHSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SCOTT MIKULEC, EDWIN WARREN
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