Southern Ford - Service Center

Best customer service Love my truck and am very greatful for the customer service Lisa Anderson provides , she goes above and beyond and I am very thankful , definitely an Love my truck and am very greatful for the customer service Lisa Anderson provides , she goes above and beyond and I am very thankful , definitely an asset to the Ford Family More

Best Service Department Ever Lisa does a great job tracking and coordinating my vehicle care. If only human health systems could be as efficient, it would be an awesome world. I'm Lisa does a great job tracking and coordinating my vehicle care. If only human health systems could be as efficient, it would be an awesome world. I'm in and out in the minimum time, the customer waiting area is comfortable, with multiple amenities. My favorite dealership, and Lisa is a huge part of why. More

Justin is the real deal! Justin has and continues to fight for me with a warranty co that tries to get out of covered repairs! He is knowledgeable, candid, and upfront with me Justin has and continues to fight for me with a warranty co that tries to get out of covered repairs! He is knowledgeable, candid, and upfront with me about my repair needs. The diagnostics and repairs done so far have been on point. He has been there for me and I am considering buying my future cars from this dealership! Quality of service and the evidence that this dealership will not sell me a bad car/truck makes me a potential customer for life. More

Friendly Always quick friendly and willing to help or suggest a solution. This dealership is always available to us and we like the selection of new and used v Always quick friendly and willing to help or suggest a solution. This dealership is always available to us and we like the selection of new and used vehicles. More

Very Helpful Staff While my daughter was away at school this Ford Dealer took good care of her vehicle. We are lifetime Ford owners and appreciate the kindness and helpf While my daughter was away at school this Ford Dealer took good care of her vehicle. We are lifetime Ford owners and appreciate the kindness and helpfulness of the staff. On my last call to the dealer, Service Manager "Alicia" was prompt to assist in our needs of a complete service record of the vehicle. As my daughter is now out of the state; it will be helpful to have this report for past and future reference. Thank you for your understanding and helpfulness! More

Excellent service advisor While driving our SUV last week, we had to pull off road due to a broken belt. Called USAA for a tow then we called Hall Ford. We were able to get i While driving our SUV last week, we had to pull off road due to a broken belt. Called USAA for a tow then we called Hall Ford. We were able to get in that day and our parts were ordered with impeccable timing. Our vehicle was ready the next morning and runs as great as ever. Lisa was a pleasure to work with and I feel confident that she will be able to address any future needs we may have with upkeep. She has a nice personality and I need someone with a big one to handle my personality. We miss working with Elizabeth Crotts and were thrilled to know she was promoted but she assured us that Lisa was our go-to person. Thank you guys once again and also to the mechanics who keeps our baby running smoothly. It was a pleasure. Sincerely, The White's More

Awesome service We have used Hall Ford Lincoln for all our service needs since 2010 and have always received great service. This past week we needed service on our Ed We have used Hall Ford Lincoln for all our service needs since 2010 and have always received great service. This past week we needed service on our Edge for an issue we encountered while away on vacation. Chris worked us in for a Saturday repair and service. He was very attentive and accommodating and listened to our concerns regarding our issue. I will most definitely ask for Chris the next time we need to have our car serviced or repaired. More

Excellent all around Our car broke down late afternoon on the way to the beach. Had to stay overnight in Newport News. Got an appointment the next day at Hall Ford. Adviso Our car broke down late afternoon on the way to the beach. Had to stay overnight in Newport News. Got an appointment the next day at Hall Ford. Advisor Justin Tubach was super easy to work with and gave us updates from diagnosis (alternator) to repair as we waited in the nice waiting area. Made an unfortunate situation feel good! Price was as expected for this type of repair. More

Simple key cut In 2005 I bought a new Ford Escape from Wynne Ford in Hampton Va.. I faithfully scheduled my routine maintenance and repairs through them since the fi In 2005 I bought a new Ford Escape from Wynne Ford in Hampton Va.. I faithfully scheduled my routine maintenance and repairs through them since the first day I purchased my SUV.. In July this year I went to Wynne to get a spare key cut that was already programmed and ready to be matched to my original. They did it with no questions asked and I walked out a happy customer. Today, August 19th, I went to Hall Ford in Denbigh Newport News to make another duplicate key and the gentlemen behind the service desk told me if I didn't purchased a programmed key from them, that he couldn't do anything for me. I live in the Denbigh area and was looking to purchase a new Escape. I don't know if I should go to Hampton Wynne Ford or go to another model from another dealership??? this has left a bad taste in my mouth. More