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Southern Ford - Service Center

Newport News, VA

4.7
1,939 Reviews

1,939 Reviews of Southern Ford - Service Center

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June 23, 2024

Southern Ford staff is excellent in providing customers with their every need when ot comes to parts and service department. More

by ezjoewilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Mitchell, JON CONWAY
Jun 25, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Jun 25, 2024 -

ezjoewilson responded

Thanks for being there as a peace of thatcthe customer is taking care of automotive requests as well as needs. Thank you so much.

June 22, 2024

I have received excellent service every time my truck has been serviced at Southern Ford. More

by Ksiler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Jun 25, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 22, 2024

Kind and friendly. Great job finding the car to meet my needs. Processed sale quickly and followed up To Make Sure That I was happy with vehicle. More

by marosia2068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gwendolyn Saunders
Jun 25, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 22, 2024

Love the service that was provided also the information that was given me about my vehicle than k you More

by gwen.jones2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 20, 2024

I want to first say thank you to the sale team that helped in my initial purchase of my 2016 Ford Fusion. I would like to thank Mr. Warren and the sales team who helped with the problem I had with the More

by RLAVONJ1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
Jun 20, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 20, 2024

I continue to be very satisfied with the quality of service I receive from your service dept. It took nearly two hours but that is understandable. More

by RFMiller18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
4.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 19, 2024

Appointment time was 930, car not ready till 245, no answer when called to check on completion (was trying to coordinate a ride with neighbor). Then told they just checked it and had to order parts. N More

by TPOPLAWSKI
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EDWIN WARREN
Jun 19, 2024 -

Southern Ford responded

"TPOPLAWSKI" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 19, 2024

Quick and friendly service, quality of work is always the highest. I am confident in the trust that I have in any work done here. More

by kmcguffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 19, 2024

Outstanding customer service and very patient helping me find just the right vehicle. Friendly staff More

by shon5811
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CLAYTON WALKER
Jun 19, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 19, 2024

Great service advisor the service was great. They kept me informed about everything going on More

by kdat91redrobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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