Back

Southern Ford - Service Center

Newport News, VA

4.7
1,939 Reviews

1,939 Reviews of Southern Ford - Service Center

Sort by
June 19, 2024

Edwin was very professional and respectful. He communicated the issues well .thank you so much More

by MEHDIRENANE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
Jun 19, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 19, 2024

Better service than the previous management teams under hall ford and reasonable price compared to the other dealerships More

by Jamesmaurice761lui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
Jun 19, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 19, 2024

Stephanie is always there to take care of us she does a great job thank you More

by chascrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 18, 2024

I like the attitudes of the service providers. Wait time was reasonable and the sales associates encountered asked if I were ready for a vehicle upgrade without being PIO. More

by ELEYHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
3.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
4.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
3.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 17, 2024

Highly recommend for service, new Fords and or used vehicles. Honestly, I was a little apprehensive & concerned when shortly after we purchased our 2023 bronco sport from Hall Ford it became Southern More

by HOPEDOEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 17, 2024

Very professional and friendly staff good customer support and service kind a efficient workers will to help More

by gfludd2455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, SCOTT MIKULEC, EDWIN WARREN
Jun 18, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 17, 2024

I was Very pleased with the wait time. The service writer was very friendly and polite. More

by snukumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
Jun 18, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 17, 2024

Appointment was for a recall notice and routine service. In and out easy and the vehicle was ready the same day. More

by JSTALEY249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
Jun 18, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 16, 2024

The service people were very helpful and explained things clearly. There was a slight problem with my appointment not having been recorded, but they managed to fit me in anyway. More

by anne.macken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 16, 2024

Twice this dealership has gone above and beyond meeting my service needs of their own initiative More

by Expedite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

...
89
...