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Southern Ford - Service Center

Newport News, VA

4.7
2,176 Reviews

2,176 Reviews of Southern Ford - Service Center

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August 22, 2025

I had my Escape that I bought brand new a little over two years ago and that I had purchased the extended warranty on, in for service for the purge valve going bad. I was charged the $199 fee to run the dia More

by DawnieKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KEVIN PHILLIPS
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

They need better customer service and better communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. More

by rbracero04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JEFF DOBSON
3.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

Alicia Chapman was extremely helpful through out the entire process. She explained everything thoroughly and made sure all of my concerns were addressed. More

by otisalexander1278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

This is the first time I have had a great experience with the service department. ??she made it easy. More

by JMILTY1
Recommend Dealer
Yes
Employees Worked With
Alesia
August 19, 2025

He is very personable and dedicated to provide to service .i stay where I get good service . More

by Golfhack72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 19, 2025

When I had to go to service, I was left, standing still to the point where this man eventually asked me if they had really not helped me at all the entire time I was standing there, and I laughed and said More

by matty.page
Recommend Dealer
No
Aug 19, 2025 -

Southern Ford responded

We value and appreciate your business, Matty. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

August 17, 2025

Car had multiple recalls and an issue. I had to fight to get Ford to partially cover the issue even though it was under the milage because Ford said my 2020 Explorer is 6 years old. South More

by sculver81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 16, 2025

To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW CARTER
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JARED STARK
Aug 19, 2025 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 16, 2025

Outstanding experience from service department check in to checkout of my vehicle. Kevin processed my vehicle quickly and followed up to ensure my vehicle was ready for pickup promptly. Appreciate the fine More

by BobSUH1H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEVIN PHILLIPS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 16, 2025

They provided great service and everyone I saw was smiling, helpful and friendly! Truly a pleasure to get my vehicle serviced. More

by KTCONDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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