Back

Southern Ford - Service Center

Newport News, VA

4.7
1,976 Reviews

1,976 Reviews of Southern Ford - Service Center

Sort by
April 19, 2025

I recently had knee surgery with complications. While I was unable to drive, my inspection sticker expired. Southern Ford was able to fit me in the next day!!! And they included my oil change too! More

by Snickers6162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

Edwin was very professional and great at keeping me informed every step of the way. Contacting me with new updates as soon as he had them. Will definitely be coming back to Edwin and Southern Ford for More

by Roy Sorrells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
April 19, 2025

Excellent service. Fast and courteous response. Short turn around. I do not like the requirement to input 15 words. That is totally unsatisfactory. More

by WARREN5281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

Stephanie has made us love the dealership as has Patrick George! Excellent service and kindness! More

by nancy.ennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Ok The valet gentleman was very nice as always Have a good safe and nice holiday More

by Kathybrinca
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROBERT JOHNSON
April 18, 2025

The whole team seemed to have customer satisfaction in mind.i was pleased with their efforts. More

by Alex_11610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Booth
April 16, 2025

Dropped my car off in the morning and it was done by lunch. Everyone is always very helpful. I've been bringing my cars here for years and will continue to do so. More

by Lincoln4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2025

Quick and easy write up upon check in at the Service Center and vehicle was completed the same day. More

by rdschee7707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2025

I am very happy with the service at Southern Ford. I am especially pleased with the services from Alicia Chapman and the service team. I find Alicia knowledgeable, helpful and a joy to work with. T More

by maureencoon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2025

As usual Stephanie was absolutely GREAT. Stephanie is the reason for my loyalty. I’ve been going to here for a very long time. Service was quandary efficient More

by mdh2760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
9
...