2,176 Reviews of Southern Ford - Service Center
I had my Escape that I bought brand new a little over two years ago and that I had purchased the extended warranty on, in for service for the purge valve going bad. I was charged the $199 fee to run the dia years ago and that I had purchased the extended warranty on, in for service for the purge valve going bad. I was charged the $199 fee to run the diagnostic even though I already knew what was wrong and was correct with what I said was wrong. Upon driving away from the dealership I noticed that it was making a noise of air blowing under the hood and called the dealership. I was told to bring it in in two days time and when I brought it in I was told that there was nothing wrong and all I was hearing was the wind blowing over the side mirrors. Two days after that the check engine light came on again and I got an emissions warning through my Ford app. I called the service department and left a message. My phone call was returned fairly promptly, which I appreciated, and I was told that I would need to bring it back in and would most likely be charged an additional $199 diagnostic fee because it was likely something else going on even though it was the same error message. Fortunately I was able to piggyback off of an appointment that I already had scheduled for this coming week for a recall on door hinges. When I made that appointment, I requested a loaner vehicle and was told that I would receive one. When I inquired about the loaner today, however, I was told that there would not be a loaner available and that I would not be given one. Even though I explained that I have to drive all over the Hampton roads area for work, I was still told that I would not be given a loaner. I am very disappointed in this service, everyone has been very nice and very professional acting, but when we are dealing with the same exact error message that I just paid $800 to fix and also dealing with a recall which is beyond my control, I should not be charged again for diagnostic and I also should receive a loaner vehicle. Especially as I was promised one. More
They need better customer service and better communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. More
Alicia Chapman was extremely helpful through out the entire process. She explained everything thoroughly and made sure all of my concerns were addressed. entire process. She explained everything thoroughly and made sure all of my concerns were addressed. More
He is very personable and dedicated to provide to service .i stay where I get good service . .i stay where I get good service . More
When I had to go to service, I was left, standing still to the point where this man eventually asked me if they had really not helped me at all the entire time I was standing there, and I laughed and said to the point where this man eventually asked me if they had really not helped me at all the entire time I was standing there, and I laughed and said yes, they did not help me because it was a little surprising. It's almost like you told your workers to make sure they never stopped the task in order to help someone Because that's exactly what happened. Their task was finished to the point of making me stand there and wait at arrival and at departure for 10 or more minutes while they worked on a computer took pictures of a car. More
Car had multiple recalls and an issue. I had to fight to get Ford to partially cover the issue even though it was under the milage because Ford said my 2020 Explorer is 6 years old. South I had to fight to get Ford to partially cover the issue even though it was under the milage because Ford said my 2020 Explorer is 6 years old. Southern Ford did have to fix one more thing when we picked it up, which they covered the additional 1 hour labor. More
To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More
Outstanding experience from service department check in to checkout of my vehicle. Kevin processed my vehicle quickly and followed up to ensure my vehicle was ready for pickup promptly. Appreciate the fine to checkout of my vehicle. Kevin processed my vehicle quickly and followed up to ensure my vehicle was ready for pickup promptly. Appreciate the fine technicians that perform the inspections, service needs, and the maintenance. More
They provided great service and everyone I saw was smiling, helpful and friendly! Truly a pleasure to get my vehicle serviced. smiling, helpful and friendly! Truly a pleasure to get my vehicle serviced. More