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Southern Ford - Service Center

Newport News, VA

4.7
1,939 Reviews

1,939 Reviews of Southern Ford - Service Center

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June 16, 2024

Helpful and nice to work with. finished in a timely manner. To bad you don’t give a car wash any more More

by LINDAALLENHAIR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 15, 2024

Very knowledgeable and friendly service dept. Waiting area and restrooms clean. It’s worth our 25 minute drive. More

by CBLUDTKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

I was impressed with the service, she was very nice, professional and everything flows perfectly. I am very thankful. More

by Lillian Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Fast, friendly and efficient service. People are friendly and knowledgeable. I’m very satisfied with the service. More

by croman26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

I had a great experience with the service department in respect to receiving timely updates and status of my vehicle’s repair service. More

by PERRYNANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

The mobile service is a wonderful addition. That way you can still stay home and work on other things while still getting your service completed. Friendly and efficient staffing. More

by Maddog13696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gwendolyn Saunders
Jun 18, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 15, 2024

The work was done quickly and the communication was excellent. Even though I lived a distance away they worked with me to get my vehicle back to me the same day. I highly recommend this business. More

by chmorton2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

They were able to get us in when we wanted. And got the job done to our satisfaction. More

by wlbchughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Mr Jon is always professional and helpful - he keeps me informed and up to date on my vehicle’s progress every time More

by JenniferL-H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Dwayne Adams , JON CONWAY
June 15, 2024

Thank you for everything, the service was great. My car is as good as new! More

by MAMADEE0827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
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