Southern Hyundai Chesapeake

Marcus, is an awesome sales liaison for Southern Hyundia. He is very patient and kind, along with thorough and knowledgeable. He will make the process easy. He is very patient and kind, along with thorough and knowledgeable. He will make the process easy. More

The process was thorough and efficient. Marcus truly cared that I got the car that was the best for me! And he was great to work with! Will come again! Marcus truly cared that I got the car that was the best for me! And he was great to work with! Will come again! More

Very nice people and overall good experience. Good follow-up. Christy was very thorough and helpful with getting me set up and learning all of the technology in the car. We had some technical d Good follow-up. Christy was very thorough and helpful with getting me set up and learning all of the technology in the car. We had some technical difficulties but she followed up and communicated clearly to make sure that I got what I needed. Eric also followed-up to see that I was all set. Nick in finance was really nice too. Told him I didn't want to play games or be sold anything that I didn't need. He processed my paperwork and got me out the door. Overall great team and great experience! More

They do not respect their customers time. They had my car for 3 days. I called them multiple times each day and received no call back and no updates on my vehicle. The only way I was able to They had my car for 3 days. I called them multiple times each day and received no call back and no updates on my vehicle. The only way I was able to contact someone from the service department is by calling the sales department. After getting in contact with the service department they said someone will return my call. No one ever returned my call in 3 days. More

Excellent service I got my car when promised. Uber took me home and picked me up to get my car from the dealership Uber took me home and picked me up to get my car from the dealership More

The way it was much shorter than I expected and the lobby was nice where you wait was nice where you wait More

Marcus was great to work with. I'll be back the next time I need a car. Caring, knowledgeable and a true advocate for the customer. I'll be back the next time I need a car. Caring, knowledgeable and a true advocate for the customer. More

Shane is awesome. .answered all my questions and needs! Ask for Shane, Shane, Shane, Shane! .answered all my questions and needs! Ask for Shane, Shane, Shane, Shane! More

I scheduled an appointment to have a part replaced. I arrived and sat at the dealership for over two hours. After that wait, I was told that the only person who has the ability to replace the part was I arrived and sat at the dealership for over two hours. After that wait, I was told that the only person who has the ability to replace the part was not in, and no one in the service department felt comfortable doing the work. That time cannot be recovered. There is no reasonable explanation for not knowing in advance that the only staff member capable of performing the service would not be present. I should have been contacted the day before or informed when I arrived, not left waiting for hours only to be told the service could not be done. The part was handed back to me in the box it came in and placed in the back of my car. While I was given a $100 credit, no accommodation was made to actually resolve the issue. No alternative plan was offered. I was simply told to consider going to a tint shop. This was the most bizarre and poorly managed experience I have had at a dealership, including at this location. It was deeply disappointing and reflects a breakdown in communication, coordination, and basic respect for a customer’s time. More

Needed a regular service and informed about a tire leak I received my vehicle back with the following invoice oil change tire rotation and air filter change however when returned back to me they informed me received my vehicle back with the following invoice oil change tire rotation and air filter change however when returned back to me they informed me that there was no leak and they did the following however driving the car off the lot the same front right tire was still leaking informing me that they didn't find/fix the leak nor rotated the tires More