Southern Hyundai Newport News

Easy drop off, and good communication about my vehicle The service team was friendly and knowledgeable The service team was friendly and knowledgeable More

We would like to extend a special thank you to Marvin Abram. Marvin helped us get the vehicle we were looking for and the process was very easy. Abram. Marvin helped us get the vehicle we were looking for and the process was very easy. More

We went in for routine maintenance and unfortunately we were forgotten about so an oil change lasted 2 hours. were forgotten about so an oil change lasted 2 hours. More

I've bought 4 cars from Mike Saab so it's been a good experience. I wish they negotiated a little more but happy overall experience. I wish they negotiated a little more but happy overall More

A little dry, but they always get the job done. Very fast for what I need. I enjoy sitting in the waiting room with free snacks and drinks. The area is kept clean and tidy. Very fast for what I need. I enjoy sitting in the waiting room with free snacks and drinks. The area is kept clean and tidy. More

I arrived at the appointment time and the immediately proceeded with the inspection. Friendly, efficient service. proceeded with the inspection. Friendly, efficient service. More

I'm impressed He was one of the most capable and personable sales people I have ever worked with personable sales people I have ever worked with More

They did not fix the problem and I gave us the run around ! And it's hard to contact customer service ! And they were rude ! And it's hard to contact customer service ! And they were rude More

The service was just ok. There were donuts donated for snacks. But no napkins to eat them with. Had to request. Also, the seating/waiting area, was practically full. My dri There were donuts donated for snacks. But no napkins to eat them with. Had to request. Also, the seating/waiting area, was practically full. My driver’s seat was adjusted, but not returned to my original seating position- seat distance from pedals. After 15 years living in the RoK (Republic of Korea), driving 2 Hyundai’s and having had one prior to moving to Korea, I am familiar with Hyundai cars and the company. Hands down, the Blue Hands Service centers in Korea were extremely professional, friendly, very helpful and accommodating . The waiting areas were comfortable to wait in, the service was very good. I was ALWAYS treated with utmost respect, 1000% effort made to satisfy my needs as a Hyundai vehicle owner/customer. Perhaps some on-site observation or Korean hands-on training, or REVIEW OF BUSINESS ETIQUETTE is necessary to instill Korean-style professionalism in the dealership ‘s employees. I spoke with other customers in the waiting room as well and learned about their likewise /similar DISSATISFACTION with the Hyundai service at Southern Hyundai. This may be a harsh review. I would like people to treat me the way they would expect to be treated if they went to a car dealership for say a Mercedes Benz or a Porsche. Satisfied customers will introduce more people to the company if they feel valued and important. Otherwise, when they replace their car, they will look for a different brand of car, with better service etiquette from heir dealer. I expect more from Hyundai. Why are there only male reps there? No females working? More

Easy to make an appointment. Chris knew me and remembered my name. He was very conscientious and helpful. Chris knew me and remembered my name. He was very conscientious and helpful. More