Southern Kia Virginia Beach

Had bad communication about the recall. They sent me a video saying they need to order the part but yet they actually did do the work so I brought it back in again for the second time and i They sent me a video saying they need to order the part but yet they actually did do the work so I brought it back in again for the second time and it already had been done. You people have only ones that have changed my oil and removed the splash shell. The splash shield has been damaged because screws have been missing over the years. I had to jury rig it to make it stay up there and replace 10 bolts out of the 17. That were missing More

Wait was limited, staf was professional and friendly, they told us what we can expect. We also really liked the video that was send to us !we were pleasantly surprised by the service we got! they told us what we can expect. We also really liked the video that was send to us !we were pleasantly surprised by the service we got! More

Excellent Timely Friendly Expedient Kind Clean Happy Voracious Jubilant Jolly Titillating Tenacious Entertaining Enthralling Unique Voracious Jubilant Jolly Titillating Tenacious Entertaining Enthralling Unique More

I was so thankful that they actually we're able to put me in one of their cars instead of me having to pay for a rental,that's big for me. in one of their cars instead of me having to pay for a rental,that's big for me. More

Very rude people the service manager was very nasty towards me. Try and explain to me that something was wrong with my car and there was nothing wrong with my car went in there for a oil change and a r towards me. Try and explain to me that something was wrong with my car and there was nothing wrong with my car went in there for a oil change and a recall had to go back because my car wasn’t balanced right tire pressure. All of that was off took my car to another place. Kia told me that I had a leak was therefore there was no leak so taking advantage of people I will never go to southern Kia again ever. More

R.T. Ives is always very accommodating to me. The service I received is done in a timely manner. Frank Johns is also always available to listen to any problems or questions. Both are very approachable. I received is done in a timely manner. Frank Johns is also always available to listen to any problems or questions. Both are very approachable. More

No one acknowledged me when I came to the service dept. Waited at least 10 minutes until discussed my appointment. Service dept in VB is s small. Prefer g Chesapeake location Waited at least 10 minutes until discussed my appointment. Service dept in VB is s small. Prefer g Chesapeake location More

Worked with me well Good dealership Very good service that I have been using for year's that I have been using for year's More

They know what they are doing and are very helpful. I like how they walk you through the whole process. I like how they walk you through the whole process. More

I brought my car into to get an oil change and inspection done. They were busy that day so it took a little longer than expected, but the front desk clerk kept me updated and was very professional. I will be done. They were busy that day so it took a little longer than expected, but the front desk clerk kept me updated and was very professional. I will be going back for future business. More