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Southern Mazda Newport News - Service Center

Newport News, VA

4.7
76 Reviews

76 Reviews of Southern Mazda Newport News - Service Center

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January 21, 2014

Had a slight glitch (missed an item during service) which they fixed in moments with apologies when I pointed it out. Other than that, great service by great people at a fair price. More

by Smithfield23430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, and Cleon
January 15, 2014

Horrible horrible dealer who sells cars and then when parts need to be replaced it takes them 3 months to find them! Don't go here! More

by Slbrauner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marissa, Joey
Feb 05, 2014 -

Southern Mazda Newport News responded

My name is Huddy Skiba and I'm the General Manager here at Hyman Bros. Mazda. I just wanted to let you know that we are disappointed that you were displeased w/ your recent experience. Unfortunately the part that was ordered for your vehicle, by the body shop that was repairing your vehicle, was on a National Back Order. When new vehicles come out w/ new technology many replacement parts that are not associated w/ regular maintenance are very scarce. While it did take a few extra days to source the part your vehicle needed we're glad that you're back on the road. On behalf of the entire staff here at Hyman Bros. Mazda, we hope to have the opportunity to service your vehicle in the future.

December 03, 2013

I came in for service and ended up buying a new car. All I needed was an inspection sticker so I bought a car because it had an inspection sticker already. More

by ghbnty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 17, 2013

I was very excited to find out that there was a Mazda Dealership right down the street from where I live. I just moved here from Hawaii and my car was way past due for service. When I came in for service More

by spanzeria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
June 20, 2013

I am so impressed by this dealership- I have given such a high rating because everything about the service was exemplary. Daniel was so friendly and professional- he truly made us feel comfortable and was a More

by ajbrinkman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rollins
March 27, 2013

Went to the Dealership this morning to have my oil changed. Was the first one there (0730) and had an appointment. Took almost two hours. Service special called for a car wash, vacuum and was windo More

by JONWCAMPBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Rep
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