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Southern Palms Mazda
Royal Palm Beach, FL
191 Reviews
We appreciate you taking the time today to visit our website. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 191 reviews
July 18, 2026
Morgan is an exceptional salesman with extensive knowledge and a very warm and welcoming attitude. It's a pleasure to work with such an exceptional individual and I look forward to purchasing yet a knowledge and a very warm and welcoming attitude. It's a pleasure to work with such an exceptional individual and I look forward to purchasing yet another vehicle from him as well. I recommend him highly to any consumer. Thanks Morgan for making the process quick and easy More
by londonstanley35
July 18, 2026
I want to share my recent experience with Southern Palms Mazda as a cautionary tale for anyone considering doing business with the dealership. I recently decided to explore options for exiting my wife’s Mazda as a cautionary tale for anyone considering doing business with the dealership. I recently decided to explore options for exiting my wife’s 2024 Mazda CX-5 lease early. The vehicle is only two years old, has very low mileage, has always been garage-kept, and is in excellent condition with no scratches or dents—in other words, what the car business would call “front-line ready.” After doing my homework and obtaining several offers, I contacted Southern Palms Mazda, believing that, as a Mazda dealership, they might place a premium on acquiring one of their own vehicles. Over the course of the previous week, my wife and I had received multiple calls from the dealership as part of what appeared to be an “equity mining” campaign designed to move existing customers into new vehicles. I called to inquire for their quote. I spoke with Gabriella Castilla and explained my situation. She enthusiastically responded, “Come in—we need your car.” After hearing the details, she specifically offered me $27,000 for the vehicle, saying that if the car was as described, we had a deal. Before agreeing to come in, I made it very clear that I did not want to waste my time playing games. The same evening, I visited the dealership, where Robert Nelson, the Customer Experience Manager, was expecting me. I handed over the keys for an inspection and waited for the appraisal results. Robert returned and informed me that the dealership would only offer $26,500. I immediately explained that this was not the offer Gabriella had made and reiterated that the vehicle was exactly as represented. I asked to speak with the used car manager to understand why the offer had changed by $500. Unfortunately, the manager, Fabio, declined to meet with me directly. Robert—who handled the situation professionally and was not responsible for the original commitment—called Gabriella on her cell phone, as she had already left for the day. Gabriella’s response was disappointing. She stated that if the used car manager had lowered the offer, there was nothing she could do. In my view, she either misrepresented the dealership’s intentions or made promises she did not have the authority to keep. This was my third Mazda lease and, regrettably, it will be my last. I understand that vehicle values can change after an in-person inspection, but when a customer is assured of a specific number based on a detailed description of a vehicle, that commitment should be honored—or at the very least, explained by management face-to-face. The issue here is not the $500 difference. It is the principle. Customers deserve honesty, transparency, and respect for their time. I intend to share my experience with the dealership group Automotive Management Services Inc.and Mazda corporate, as I believe consumers should be aware of how this situation was handled. Buyer beware before doing business with Southern Palms Mazda. More
by NOmazdaformike
Employees Worked With
Gabriella, Fabio
June 23, 2026
I just want to start in saying that I will not change dealerships in buying cars. Southern Palms Mazda has made me feel very special every time I have gone there. "Claudio Toruno" my salesman is an absol dealerships in buying cars. Southern Palms Mazda has made me feel very special every time I have gone there. "Claudio Toruno" my salesman is an absolute jewel, caring, honest individual that I have ever met in a Dealership!!. He goes over and above to make sure you walk out with a brand new car. His efforts, his honesty makes him the man that he is. They are all very very friendly. they make you feel very special. From the salesman "Claudio Toruno" which I recommend very highly to go see him!! You will not be disappointed, And to the Finance Manager "Eli Diaz" who was very professional and very nice in making sure I walked out with a car. There is not enough words to describe how this Dealership is. Come and see for yourselves!!! you will not regret it!!!! I will keep coming to them for my car needs or purchases!! THANK YOU SOUTHERN PALMS MAZDA!!!!! More
by lisarod7260
May 24, 2026
Cesar hizo un trabajo increíble ayudándonos durante todo el proceso de compra. Nos mostró varias opciones de carros, explicó todo claramente e hizo que los números fueran fáciles de entender sin ninguna pre el proceso de compra. Nos mostró varias opciones de carros, explicó todo claramente e hizo que los números fueran fáciles de entender sin ninguna presión. Muy profesional, paciente y conocedor. ¡Recomendamos mucho pedir a Cesar si buscan una experiencia fácil y sin estrés! More
by Rosalbinatb
Employees Worked With
May 22, 2026
Amazing experience! Cesar is the best thank you so much i did not expect to buy a car today but ended up making it happen! Make sure to visit southern Palms for all your Cesar is the best thank you so much i did not expect to buy a car today but ended up making it happen! Make sure to visit southern Palms for all your vehicles needs More
by Joanmmalone
Employees Worked With
May 10, 2026
I went to Southern Palms Mazda with little hope of getting a vehicle because I only had a fair credit rating, and no downtime payment. I did have a loan from another bank for $6,500 and a 2009 Nissan getting a vehicle because I only had a fair credit rating, and no downtime payment. I did have a loan from another bank for $6,500 and a 2009 Nissan Altima, valued at most for $1,500. In short, I was searching for a Unicorn. I then met Mr. ROBERT NELSON, their salesman with over 25 years of experience selling cars. From the beginning, I knew he was sincere; when we were discussing the vehicle I was interested in acquiring, my AI was on,listening, and confirmed that ROBERT was correct and honest about everything he stated. He presented a 2021 Hyundai Tucson SE in mint condition with low mileage. I must add that their Finance Officer, Eli, who has an MBA in Finance, found ways to bring down the numbers to make the deal affordable for me; I'm on a fixed social security income. He added some extra perks to make it even more affordable. I didn't need the loan from the other bank since Eli gave me a better rate. One last note, their Insurance Broker, Javier found me a quote better than my carrier of 12 years. Their manager is one of the best who approved it all. Together, they're a great team that made my day! I give them 5 stars. Thank you all at Southern Mazda. You're the best! 🏆 Edwin Rivera More
by Edwin R
April 21, 2026
Alberto was amazing and made purchasing a vehicle a great experience. I highly recommend him as a sales associate and recommend him 1000% . Ask for Alberto and you won't regret it!! experience. I highly recommend him as a sales associate and recommend him 1000% . Ask for Alberto and you won't regret it!! More
by Cnsregister
Employees Worked With
Alberto Torres
April 18, 2026
Eddie and Chris were wonderful to work with. I bought a Mazda CX-5 and for the most part everything was done electronically. Then I drove to their dealership traded in my existing car and drove I bought a Mazda CX-5 and for the most part everything was done electronically. Then I drove to their dealership traded in my existing car and drove home with my new SUV. More
by Dandavis51
April 16, 2026
I purchased a 2024 Mazda CX5 from Southern Palms Mazda on December 27, 2025. At the time of purchase the finance representative sold me a service contract and a tire protection warranty. On December 30, 2025 December 27, 2025. At the time of purchase the finance representative sold me a service contract and a tire protection warranty. On December 30, 2025, I retuned to the dealership and canceled both warranties. The paper I signed acknowledging the cancellation stated I would receive the refund as a credit to my auto loan. As of today, April 15, 2026, I have not received the refund. I have spoke to the manager multiple times in person and by phone and email throughout January and March and have been repeatedly assured me that I would receive the refund as it would be “unlawful” for the dealership not to do so. Both warranties were canceled and I made no claims against either warranty. The last time I spoke with the dealership was April 7 when I was told the check would be cut a.s.a.p. And I would get a call when it was sent out. No call or check as of today. Fifteen weeks and counting. Buyer beware. More
by Cleighroe
Employees Worked With
Eddie Mirrales, Eddie Calixto
August 15, 2025
It is a pleasure to write and praise Liana from Southern Palms Mazda I had a number of questions that require extra effort to get the answers. She delivered and all the information I needed and very prom Palms Mazda I had a number of questions that require extra effort to get the answers. She delivered and all the information I needed and very promptly. She also thoroughly explain to me why do you factors that go into vehicle pricing and also how to be a savvy car shopper. Unfortunately, her dealership didn’t happen to have the vehicle for which I was looking. That being said, they had a very wide selection. And, the next time I’m looking for a lMazda I will turn to her first. It’s hard to find dealer representatives who follow through and answer messages in a timely fashion Liana extremely helpful to me I particularly appreciate all of her follow through. If you are looking for a Mazda, tell Liana Your needs and she will work her hardest to meet them! More
by Dave
Employees Worked With
Liana in sales support. xxxxx
