Southern Pines Chevrolet GMC

All they do is lie, misrepresented condition of supposed minor damage described as ding or scratch that is 2 feet long and 3 inches wide.Only disclosed at signing while they were inspecting car, not me! Was minor damage described as ding or scratch that is 2 feet long and 3 inches wide.Only disclosed at signing while they were inspecting car, not me! Was told they ordered a part, lie. Had to have it there problem already looked at. Have had the car for over a week to replace back up camera. Oh and that wonderful inspection they give every car. Bulls&*^ in 1 WEEK FROM GETTING VEHICLE 2 warnings came up on dash. Oil change and air filter and fluids were low, windshield wiper empty. They may check but do nothing about it. Great Service. Never agian!! More

Horrible at any service needed to your car DO NOT GO HERE YOUR BETTER OFF AT GOIN TO FIRESTONE! 5 HOURS FOR AN OIL CHANGE AND AN ALIGNMENT THEY DIDNT EVEN FIX! YOUR BETTER OFF AT GOIN TO FIRESTONE! 5 HOURS FOR AN OIL CHANGE AND AN ALIGNMENT THEY DIDNT EVEN FIX! More

Overall experience was excellent best service experience I've ever had! Excellent service team start to finish. I've ever had! Excellent service team start to finish. More

This dealership runs their business like it's 1985. Payment packing (which is illegal) plus over $1300 of dealer add-ons and if you say you don't want them they will refuse to sell you the vehicle. The Payment packing (which is illegal) plus over $1300 of dealer add-ons and if you say you don't want them they will refuse to sell you the vehicle. They'll show you their worksheet and tell you it's a bank approval, like you're an idiot and don't know what a bank approval looks like. They'll charge you a higher price than what's advertised and when you catch them at this they say "oh sorry, the price dropped overnight and I didn't know". Mind you, this statement is coming from the used car manager. He doesn't know his own inventory?? Overcharging on registration fees plus a $798 dealer fee?? What a crock of horse manure. Wish I would've read all the reviews before wasting energy engaging with this dealer. If you're smart you'll go somewhere more ethical. More

I had a great experience working with Jeff Myles. Stand up guy. No surprises. No games. Fast and easy process. Would be happy to work with Jeff again. Stand up guy. No surprises. No games. Fast and easy process. Would be happy to work with Jeff again. More

I have dealt with the service department of this dealership multiple times. Christina Lopez is my go to person for service. She's knowledgeable, dependable, and has great communication about the sta dealership multiple times. Christina Lopez is my go to person for service. She's knowledgeable, dependable, and has great communication about the status of my service needs. She makes sure what I need gets done as soon as possible with reasonable cost. Thank you much Christina! More

Keith marsh in the service department is very friendly and willing to go the extra mile for all of his customers and willing to go the extra mile for all of his customers More

Dealer plying price games. Lots of add ons like nitro in tires on a used truck! I did not trust them so walked away. Stay away from this dealer as there are others that are str Lots of add ons like nitro in tires on a used truck! I did not trust them so walked away. Stay away from this dealer as there are others that are straight up with customers. More

Just purchased a certified used Equinox on July 8,2022. Had a brake problem 28 days latter. Contacted dealership, took vehicle in for repair. Everything was covered under warranty, with no charge to us Had a brake problem 28 days latter. Contacted dealership, took vehicle in for repair. Everything was covered under warranty, with no charge to us at all. They even gave my wife a car to drive so she wouldn't have to set around the dealership while repairs were being made. Awesome customer service!! The quality of the repairs were great and all personal were friendly and helpful. Highly recommend dealership if in the market for a new or used vehicle. A special shout out to Vince Brown, Alex Knight and Chris Williams. Thanks again!! More

I wish I could give 0 stars as this was the worst buying experience I've ever had. They caused 3 separate hard inquiries on my credit when working on the financing, and added a bunch of unnecessary extras i experience I've ever had. They caused 3 separate hard inquiries on my credit when working on the financing, and added a bunch of unnecessary extras into the cost. Car was sold to me with a broken rear camera, broken tailgate latch and bad wheel bearing. Prior to signing the paperwork, salesman said they ordered a camera to fix the rear camera, and would look at the tailgate latch when I come in for the camera replacement. Meanwhile, I drove out of state in the car the day after purchase, and find out once arriving at my destination that a wheel bearing needs to be replaced. Southern Pines salesman tells me to take it to the local dealership, and that they would work with the dealership to cover it. Take it in, get it fixed, then all of a sudden, salesman/Southern Pines changes the story. They won't cover it or even assist with the cost, so I pay for it just so I can get back home and figure I'll deal with them later. I take the car in to get the camera replaced, and the salesman I was working with and the service manager are both unavailable. After they look at the tailgate latch, and it's indeed broken. The lady in service says she'll check the warranty and with the salesperson, and will call me back about it. Now, no one at the dealership will take my calls or call me back. I'm out an extra $650 on the wheel bearing, and still need to get the tailgate latch fixed. Run far and fast if you're looking for a used car, Southern Pines does NOT stand by their cars or care at all about their customers. More