Southern States Hyundai

Dealer posted a reply to my earlier review. What was neglected here is that when callling to try to get the issue resolved, I got talked over and belittled by the salesperson who answered the What was neglected here is that when callling to try to get the issue resolved, I got talked over and belittled by the salesperson who answered the phone… bottom line is that they have yet to register my vehicle after 7 weeks. Stay away…pricing isn’t everything More

I rarely leave negative reviews, but my experience with Southern States Hyundai has been one of the most frustrating service experiences I have ever had. I brought my Hyundai Tucson in because it was ov Southern States Hyundai has been one of the most frustrating service experiences I have ever had. I brought my Hyundai Tucson in because it was overheating and leaking coolant. After their diagnosis, I authorized and paid $1,345 in repairs. I was told the issue had been identified, repaired, tested, and verified as operating properly. Almost immediately after picking up my vehicle, it was still overheating and still leaking coolant. I documented the leak on video and returned to the dealership the next day because the exact issue I brought it in for had not been resolved. At that point, I was informed that another hose was leaking and that additional repairs would be required. During my conversations with my service advisor, Nick, I was told that when once the original hoses were repaired, pressure built up and caused another leak in a third hose. When I later spoke with Chad, I was immediately interrupted and yelled, “What you’re not going to do is say it’s on us,” despite the fact that I was repeating what had been explained to me by their own staff and had never actually claimed the dealership was at fault. The communication throughout this process was incredibly dismissive and aggressive. I repeatedly attempted to ask questions about the diagnosis, the repairs performed, and why the vehicle had been returned to me as repaired if it was still leaking coolant and overheating. Instead of receiving clear answers, I felt talked over, dismissed, and treated as though asking reasonable questions was somehow inappropriate. During my return visit, I was asked to wait while pricing and diagnostic information were prepared. After approximately 40 minutes, I was provided pricing for a catalytic converter code and the additional hose repair, despite specifically requesting an itemized list of the 15 diagnostic codes I had been told were present. That information was never provided. The most concerning part of this experience occurred after I was told the coolant had been topped off. On my way home, my vehicle overheated so severely that the temperature gauge climbed into the red and I was forced to pull over and shut the engine off to avoid potential engine damage. This happened 4 times I have photographs showing an empty coolant reservoir as well as videos documenting the coolant leak. I understand that vehicles can have multiple issues and that unexpected problems can arise during repairs. What I do not understand is paying $1,345 for an overheating and coolant leak concern, being told the issue was repaired and verified, and then finding myself stranded with the same unresolved problem almost immediately afterward. I am hopeful management will review this situation and make it right, but based on my experience so far, I cannot recommend the service department. More

Giving 2 stars only for the sales process. Had an excellent experience with the purchase. The vehicle is great. That’s where it ends. Car had only one key fob. Had to go back a week l Had an excellent experience with the purchase. The vehicle is great. That’s where it ends. Car had only one key fob. Had to go back a week later to had a second one programmed. Also missing both key blades. Had to go back a third time to get it. Salesperson stated that this is a common occurrence. Had my tags transferred to the new vehicle. The salesperson stated that I should keep insurance on the trade in to avoid any issues. As this was something that I never heard of, I checked with my insurance company when assigning insurance to the new vehicle, they stated that if I no longer owned the vehicle, I would be responsible and insuring the trade and that coverage would not be a wise decision for liability reasons. On the 41st day of ownership, I received a letter from DMV stating that my trade in vehicle has no insurance. Upon calling the dealer, I was told that there was no one in the building who can assist me and after requesting to speak with a manager, the person who was on the phone became quite belligerent about my request. Upon calling back and speaking with the sales person, he stated that there is a 60 day allowance for registration of the new vehicle and I was wrong for pulling the insurance of the vehicle. On day 45, I contacted the state DMV to resolve the insurance issue. After providing them with the bill of sale I was able to resolve the issue. As of today, day 46 post sale, per the DMV, the vehicle has yet to be registered with the state. Save yourself the hassle and go elsewhere if you can. More

Southern States Hyundai willfully and knowingly sold me a 2022 Hyundai Kona with transmission issues with the clutch and an active recall on the transmission.. They willfully and knowingly deceived me by no 2022 Hyundai Kona with transmission issues with the clutch and an active recall on the transmission.. They willfully and knowingly deceived me by not disclosing this information just to sell a vehicle . They also willfully and knowingly told me that there was not a manufacturer's warranty and deceived me into purchasing a warranty. A reputable auto repair shop informed me that there is still a Manufacturers Warranty up to 60,000 miles and the car only had around 22,000 miles when i purchased it Decembervof 2025. . When shops call Southern States Hyundai and give them my VIN # they refuse to return calls. They have willfully and knowingly refused to to take responsibility and instead choose to live in fantasy land that this will go away. But they are 100% incorrect! Run as fast as you can from this dealership. More

Buyer beware. I purchased a new Hyundai Santa Fe and traded in my Honda Pilot on 12/25/2025 from Southern States Hyundai — Raleigh Sales Department. I’ve owned I purchased a new Hyundai Santa Fe and traded in my Honda Pilot on 12/25/2025 from Southern States Hyundai — Raleigh Sales Department. I’ve owned Hyundais before, but this was my worst dealership experience. Buying process: After we agreed on the sale, I waited three hours to speak with finance. After escalating to a manager, I was redirected to Southern States Mazda to complete financing. BlueLink: New Hyundai owners receive a complimentary lifetime BlueLink subscription. My subscription never worked until late February, after multiple calls and two service visits. The dealership ultimately admitted the subscription had never been activated. Title & registration (still unresolved after two months): Although I paid the car in full, the VIN for the new Santa Fe does not appear in the DMV system. The DMV still shows me as the owner of the traded Honda Pilot. I received a notice that insurance on the Pilot has lapsed even though I no longer possess it, and the registration on my new car (with my old plates) expires this month. I cannot obtain title or register the new vehicle — effectively making it illegal for me to drive. Communication: I have left numerous messages; calls are routed to voicemail and I rarely receive callbacks. When I finally reached a manager, they were unaware of the issue. During the call I was cut off and told I had two options: they would “speak to the team” or I could seek legal counsel. Result: I own a paid-for vehicle I cannot legally drive, with unresolved title/registration issues and poor follow-up from the dealership. Proceed with caution. More

Amazing purchasing experience. Tony, the sales manager, was excellent and easy to work with. Jarrell, salesman, was extremely professional and focused on ensuring my needs were me Tony, the sales manager, was excellent and easy to work with. Jarrell, salesman, was extremely professional and focused on ensuring my needs were met and gave exceptional customer service. Southern States will be my first choice for any car needs. More

Easy and pretty simple. Took less time than I expected to be there. Thanks a lot. Took less time than I expected to be there. Thanks a lot. More

Xavier was super friendly and helpful with us from the moment he greeted us through driving away in our new car. He answered all our questions and made us feel comfortable. moment he greeted us through driving away in our new car. He answered all our questions and made us feel comfortable. More

A great vehicle buying experience from the moment we called to set up a test drive until we drove off the lot with our new vehicle. Thomas was attentive, knowledgeable, friendly and extremely easy to wo called to set up a test drive until we drove off the lot with our new vehicle. Thomas was attentive, knowledgeable, friendly and extremely easy to work with!!! More

They made me feel like family the minute I walked in. Terry went above and his professionalism was very impressive Terry went above and his professionalism was very impressive More