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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.6
1,114 Reviews

1,114 Reviews of Southern Volkswagen Greenbrier - Service Center

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October 02, 2018

Great It was a wonderful dat at the dealership.fast service an great people .with wonderful customers sevicean help fourness with my question abs concerns w More

by CREADO19691
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Rawlings
Oct 02, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Best, Farley Perkins Vice President 757-424-4689

October 02, 2018

Always great I came in without an appointment and was helped immediately. I had Abby as my service team member, she was very personable and made dropping my car of More

by MEAGANBRAMBLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby W.
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

We're glad to hear that your service visit went so well, Meagan. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. I will certainly share this with Abby. Farley Perkins Vice President 757-424-4689

October 01, 2018

Was not please on this visit Have always had car service there. This time spent 3 hours and had a write up that did not satisfy my visit nor problem got a $4700 write up of thin More

by BARBARALROSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Oct 02, 2018 -

Southern Volkswagen Greenbrier responded

Barbara, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Farley Perkins Vice President 757-424-4689

October 01, 2018

Great experience at Southern Volkswagen I came in for a state inspection and to check on a tire pressure light. The service representative was very efficient and recommended an oil change s More

by APONESSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep, whose name I don't recall...she was an Oakland Raiders fan, however.
Oct 02, 2018 -

Southern Volkswagen Greenbrier responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! All the best, Farley Perkins Vice President 757-424-4689

October 01, 2018

Polite efficient service This was a good experience very pleased with customer service. Ryan was polite and friendly waiting area was clean and welcoming. Also very quick to d More

by JOAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Klien
Oct 02, 2018 -

Southern Volkswagen Greenbrier responded

Joan, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Farley Perkins Vice President 757-424-4689

October 01, 2018

Service I was really pleased with my service person and the mechanical service of my car. However, I was disappointed with black grease stains left on the fr More

by vshyman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 02, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Farley Perkins Vice President 757-424-4689

September 28, 2018

Andrew is Amazing I trust Andrew completely with the maintenance and service of my CC..If Andrew say it needs to be fix I do not question it. More

by M.C.CLEMMONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 02, 2018 -

Southern Volkswagen Greenbrier responded

Thanks for your outstanding review! I'm very happy to hear that Andrew was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Farley Perkins Vice President 757-424-4689

September 28, 2018

Great service , Great website. Nice selection of clean vehicles from which to choose. Location easy to get in and out for working customers. Since 2000, More

by NBB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson, Farley Perkins, Andy Feliciano, Charlie Roy Schesventer
Oct 02, 2018 -

Southern Volkswagen Greenbrier responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! All the best, Farley Perkins Vice President 757-424-4689

September 27, 2018

In and out. Made an appointment for a oil change on my 2004 VW Jetta TDI wagon with 319,000 miles. Got me in and out quickly. Free coffee in the waiting area. More

by INFIRST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Feliciano
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for your great review. We do put a premium on customer care, best amenities and of course good service, and we are glad to know that our guests appreciate all our efforts. You can be sure that I will share this with the rest of the team because words of appreciation never fail to inspire us to be consistent in providing excellent service. Farley Perkins Vice President 757-424-4689

September 26, 2018

Proficient service Took car at stated time and completed all tasks within a reasonable amount time. Car was returned clean and good description of what was accomplished. More

by DDATLANTIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Feliciano, Lou Rosario
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

Thanks for the nice review! We really appreciate this feedback. It was our pleasure doing business with you. Farley Perkins Vice President 757-424-4689

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