Southern Volkswagen Greenbrier - Service Center

i had to get my engine and timing belt rechecked Andrew the service attendant was both encouraging and helpful in making sure that my concerns were attended to.. His evaluation was spot on and reass Andrew the service attendant was both encouraging and helpful in making sure that my concerns were attended to.. His evaluation was spot on and reassuring. I was given a car while my car was being repaired. He always gave an updated and timely report every time I checked in. . Because the error was Volkswagen's I was not charged. I highly recommend this service center because the customer service is so thorough . I always felt welcomed and informed. I appreciate their professionalism and their integrity. Thank you so much for making my experience trustworthy. More

Awesome Great service and very friendly with straight forward with all items that needed to be done....superb ....would recommend to anyone....thanks for all Great service and very friendly with straight forward with all items that needed to be done....superb ....would recommend to anyone....thanks for all ...Awesome!!!!! More

3 hour wait with appointment I really wish if the service dept was busy, there wouldn’t be any open time slots on their online scheduler I scheduled for 8am and did not see them s I really wish if the service dept was busy, there wouldn’t be any open time slots on their online scheduler I scheduled for 8am and did not see them start working on my car until 10am while I was waiting. People walked In after me and left before me. All I needed was an oil change and a tire rotation. I waited 3 hours for this and I watched the guy who did it. He only took one hour to complete it all and he was taking his sweet time while doing it. He didn’t know I was watching. They open at 7. I went in at 8 and left past 11:15. Also every other dealer gives me a complimentary car wash and this place didn’t even offer it. Unacceptable. More

Customer Education/Experience 40K Service (Abby) Abby did an awesome job of setting the expectations and providing customer education pertaining to my 40K Service and issues found during the service. Abby did an awesome job of setting the expectations and providing customer education pertaining to my 40K Service and issues found during the service. Abby is great to work with and I appreciate her ability to flex for my needs. More

Excellence I can’t say enough about this dealership. Just outstanding all around. We have 3 Volkswagens (2 purchased at southern) and will not take then anywhere I can’t say enough about this dealership. Just outstanding all around. We have 3 Volkswagens (2 purchased at southern) and will not take then anywhere else for service. More

OUTSTANDING SERVICE! Andrew in service far exceeded my expectations. He always kept me informed of the progress. Addressed all issues and was simply the epitome of profe Andrew in service far exceeded my expectations. He always kept me informed of the progress. Addressed all issues and was simply the epitome of professionalism and delivered all that I could ask for. They should clone him!!! More

Parts order I needed to have a part ordered and work scheduled. I noticed later that there was a $56 misc charge added to my bill without explanation. Why would o I needed to have a part ordered and work scheduled. I noticed later that there was a $56 misc charge added to my bill without explanation. Why would ordering a part require a misc charge? More

Abby in the service dept was wonderful! My only suggestion would be vacuum the drivers side floor and if the the vehicle is there for any amount of time it should rinsed/washed before delive My only suggestion would be vacuum the drivers side floor and if the the vehicle is there for any amount of time it should rinsed/washed before delivery to customer. More

a very good experience Having had the opportunity with your company for the past five years, has been a blessing, because the persons, (Mr. Smithson, Mr. Gilliam) has bee Having had the opportunity with your company for the past five years, has been a blessing, because the persons, (Mr. Smithson, Mr. Gilliam) has been very helpful, welcoming, has the ability share and to show concerns for the customer. This is what makes your service the greatest to me, More

Good experience The quality of work was good and Tim was very professional and courteous. The whole staff was nice and while I waited for my vehicle to be finished I The quality of work was good and Tim was very professional and courteous. The whole staff was nice and while I waited for my vehicle to be finished I was continually asked if I was ok. More